Van Nuys Chrysler Dodge Jeep Ram

Left 2 messages to get appt. No one called back for 2 days. I drove there to make appointment. Jose said it would take 5 hrs and texted me saying to text him with any questions. No one called back for 2 days. I drove there to make appointment. Jose said it would take 5 hrs and texted me saying to text him with any questions. 7hrs later I text asking if it’s done. No response. I call service number they say not done but we’ll tell Jose to call you. No call. Next day I call at 11am. They say van is done. Bad basic communication guys. More

Albert was awesome! ! He was super helpful and took care of all the issues . Thanks so much! ! He was super helpful and took care of all the issues . Thanks so much! More

Albert Masihi is always polite and friendly when I take my jeep to him. He always goes above and beyond when it comes to the needs of my vehicle. Always communicates with me and very professional. Thank yo my jeep to him. He always goes above and beyond when it comes to the needs of my vehicle. Always communicates with me and very professional. Thank you. More

I can’t say enough great things about Chase, the Assistant GSM. I originally received a truck through a broker deal that was presented to me as new, but it arrived with 1,509 miles and multiple ding Assistant GSM. I originally received a truck through a broker deal that was presented to me as new, but it arrived with 1,509 miles and multiple dings, dents, and scratches. Needless to say, I was extremely disappointed with the condition of the vehicle. The moment Chase became involved, he stepped up without hesitation and made everything right. He exchanged the truck and got me into a newer truck with a higher MSRP, while making the entire transaction smooth, comfortable, and stress-free. He listened to my concerns, treated me with respect, and never made me feel like I was being difficult for expecting a truly new vehicle. Chase’s professionalism, honesty, and commitment to customer satisfaction were exceptional. Instead of making excuses, he focused on finding a solution and went above and beyond to ensure I left completely satisfied. This is exactly how management should handle a difficult situation. I highly recommend Chase to anyone looking for someone who genuinely cares about his customers and stands behind the dealership. More

Wonderful & Fast Service. Hector (Jr.) always provides LAPD with professional service. the communication is fast and accurate. Hector (Jr.) always provides LAPD with professional service. the communication is fast and accurate. More

I just took the vehicle for service Done Benny is the best service advisor. ?? best service advisor. ?? More

They overcharged, ignored clear issues, treated me deceptively Worst dealership experience I’ve ever had deceptively Worst dealership experience I’ve ever had More

I have had a positive and friendly experience with every service completed in a timely manner. Staff is always courteous and updates on service status. service completed in a timely manner. Staff is always courteous and updates on service status. More

Very smooth experience thanks to Albert M. Everything went smoothly explained everything very clearly. Thank you Albert! Everything went smoothly explained everything very clearly. Thank you Albert! More

Hector Herrera was my service advisor. I came to him to have a sensor reprogrammed. I replaced the sensor myself. I brought my vehicle in early to the mentioned task. I waited in lobby. I came to him to have a sensor reprogrammed. I replaced the sensor myself. I brought my vehicle in early to the mentioned task. I waited in lobby. After 3 hours he waived me over mentioning the job has been done. Jr Herrera mentioned the Mechanic checked the sensor and also any other existing codes. He said everything was fine. Sensor is working just fine. I jump into my truck to discover the check engine light still there. I immediately walk to him and I tell him the light is still on. He instructed me to wait, which I couldn’t but I said I would call him back to set up another appointment. I called him back he basically told me has has no one to fix my truck. And also there was no mechanic that can work on diesel trucks. So I started question who actually worked on my truck. That conversation ended and I called him back the following week… Jr didn’t not answer my calls nor did he return my phone calls. He is lucky to be the son of supervisor to have a job there. Complete disregard to my issue. I stopped calling and decided to go to another dealer which discovered the sensor I replaced was bad. So basically the mechanic and Jr Herrera were lying. The sensor I replaced was no good. And he charged me for a fix they never performed. I regret bringing the dealership business when I purchased the vehicle there More