Van Nuys Chrysler Dodge Jeep Ram

Benny gives excellent service, always there to help. Always go to him when I need something done on my Jeep Always go to him when I need something done on my Jeep More

Horrible customer service! Leased vehicle was having water leaking issues with puddles all over inside, and they would not try to help, told us no loaner and have to wait over Leased vehicle was having water leaking issues with puddles all over inside, and they would not try to help, told us no loaner and have to wait over 3 weeks to even be looked at. We pay for a nice new car that is LEASED, with clearly a manufacturing error and they had absolutely no compassion or care. Called another dealership and they were able to help us right away considering the severity of the issue under warranty. Absolutely disappointed in the lack of compassion or care. I am in awe of the lack of care and we asked if we could speak to another manager as more storms are coming and our new car has puddles of water in it and we were told that they will tell us the same thing. Then was told the manager was on lunch so nobody else can help us. Will never go to this dealership again! More

Great dealership excellent staff especially Mr Benny at the service department always helpful and kind will recommend with friends and families the service department always helpful and kind will recommend with friends and families More

Finance guy (Ross) was great and fast with all the paperwork. Inventory is decent - just wasn’t happy at all with the package that gets tacked on the number posted online. Think it should be much more paperwork. Inventory is decent - just wasn’t happy at all with the package that gets tacked on the number posted online. Think it should be much more clear when posting costs - aside from tax, license, registration would have been nice to know about a $4K package that I had to negotiate down More

The stuff was very good but the was tough deal for me. First the cars not available in the dealer lots and should be go to another location to bring a car. There was anything available in the dealer like First the cars not available in the dealer lots and should be go to another location to bring a car. There was anything available in the dealer like coffee machine and other drinks. I bought my car in a rainy day and they didn’t detail my car and they left trash in the middle console which is unacceptable. Plus those things no one spent time to teach me the car’s features and I still had issues. My other problem is the car doesn’t have sensors and it is really bad for one of the high end cars in 2023 with this price. No sensors and blind spots detection. Those are the safety features and really mandatory for the car. More

Prepaid service should be a priority and should not be made to wait hours and hours for a simple oil change. made to wait hours and hours for a simple oil change. More

Armen has always been so helpful and easy to work with. He provides the best and most efficient help in a timely manner. I am able to trust him whenever I bring my car in last minute or for a scheduled ser He provides the best and most efficient help in a timely manner. I am able to trust him whenever I bring my car in last minute or for a scheduled service. More

It took a while to get my urgent issue across to have my car seen. When my car was seen they provided me with a rental as promised and flowed through by keeping me in touch letting me know when car will be car seen. When my car was seen they provided me with a rental as promised and flowed through by keeping me in touch letting me know when car will be ready. After a week vehicle was ready, however an issue is still occurring and this is a manufacturer issue from what i am told. Other than that the employees were nice More

The first salesman that I had an appt with was rude and not prepared ( Diego Espinoza) He insulted my son and I. Mens Mansour then saved our and was wonderful Manager was good Finance guy was not prepared ( Diego Espinoza) He insulted my son and I. Mens Mansour then saved our and was wonderful Manager was good Finance guy was nice But the first salesman should not be around customers This is the 3 rd Jeep we have purchased at this dealership More

They straight up ripped me off. At the salesmanship desk I signed the 4 square with a $595 add on. When I went to finance there was a $595 and a $495 and when he told me he got me At the salesmanship desk I signed the 4 square with a $595 add on. When I went to finance there was a $595 and a $495 and when he told me he got me a better interest rate there was a $595+$495+$1000 More