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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
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Vehicles
4.1
5,323 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,323 reviews

March 13, 2023

This was my first time using the service department. There are no clear directions provided for customers arriving. I waited for 20 minutes thinking I would be greeted by a service person that never mat More

by Morphed German2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Herrera
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Mar 15, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for any lack of communication on behalf of my team. We strive to deliver a straightforward service experience, and we never intend to inconvenience our guests. I assure you that we will use this feedback to improve in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 12, 2023

Ben and Fadel were both incredible to work with. Excellent team. Excellent communication and I always had cold water!! I had an intention of what I wanted and they showed me even better! More

by jeremyb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Hassan, Fadel
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Mar 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are thrilled to hear that you enjoyed working with Ben, Fadel, and the team during your recent visit to Russell Westbrook Chrysler Dodge Jeep RAM! Thank you for your business!

March 12, 2023

Always friendly staff. Would be nice if express oil change was actually express. Sometimes the wait is too long. More

by jfires1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Mar 15, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate this feedback and will be sure to work towards improving our efficiency. If there is anything more we can do to assist you, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 12, 2023

Great customer service all the way across the board. Roger was very attentive and very customer service driven. I was very happy with his service and communication. More

by adballer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Espindola
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Mar 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for reviewing Russell Westbrook Chrysler Dodge Jeep RAM! We will pass along your appreciation to Roger and the team. Take care!

March 12, 2023

Payman was amazing and he was very helpful he answered all my questions and was caring More

by armen.avetisyan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
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Mar 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Payman and the Russell Westbrook Chrysler Dodge Jeep RAM team.

March 12, 2023

The car I bought has a lot of damages that were not told to me. Very dissatisfied. Learned my lesson More

by gprescott2004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Alvarado
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
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Mar 15, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This is not the type of experience we want for our customers, and I apologize that you were not greeted with the sale you had hoped for. We strive to disclose all of the information we know about the vehicle and aim to deliver the best deal possible, so I am disappointed to hear that you are finding damage. Would you please call me when you have a chance so I can see how we can assist you moving forward? Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

March 12, 2023

The service representative, Vahe was very helpful and accommodating. I really appreciate the service that he provided. Thanks! More

by mcworldwide2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vahe
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Mar 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that Vahe delivered such a successful service experience. Drive safely, and we hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM!

March 12, 2023

Ben was great! He was efficient and found the best deal for us! We are happy customers. More

by Phoebe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rayan Saab
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Mar 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Phoebe, thank you so much for reviewing Ben and Russell Westbrook Chrysler Dodge Jeep RAM! We hope to see you again in the future!

March 12, 2023

They provided fast service. Kept me up to date with the status of my car. More

by velasquezalli14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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Mar 13, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM, we appreciate your positive feedback!

Mar 16, 2023 -

velasquezalli14 responded

Great customer service.

March 11, 2023

They try their best with their customers, but don’t provide all of the information when one leaves their cars to get serviced until that moment. Communication could be better. More

by Sanb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's disappointing to see we've fallen short of delivering thorough communication, and I apologize for any oversight on our end. We appreciate this feedback as it will help us make improvements to our customer service in the future. If there's anything else you'd like to discuss, please feel free to reach out to me directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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