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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,323 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,323 reviews

March 02, 2023

Richard hospitality was amazing. Very patient and helped me with all my questions even dropped of the car for me. More

by esdrasblue77
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard
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Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Richard and the entire Russell Westbrook Chrysler Dodge Jeep RAM team appreciate your 5-star review! Thank you for your support and we will see you next time!

March 02, 2023

Worst Dealership, unprofessional Service advisor and horrible communication. Please call me for further details 747-250-6000 More

by Carlos Garcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny
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Mar 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your feedback, Carlos. We strive to provide our guests with 5-star experiences and your review is disappointing to see. I would like to step in to help you in any way that I can and I hope you'll give me a call to discuss the matter further. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 02, 2023

Benny was very helpful getting the truck into the shop and getting me a ride home and back to shop once the warranty work was done. More

by Rconklin
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny
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Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Benny and the entire Russell Westbrook Chrysler Dodge Jeep RAM team are thrilled to see your glowing review! Thank you so much for your support and we will see you next time!

March 02, 2023

Armen, our service advisor had great communication and a sense of urgency. Was attentive to our needs. Much appreciated. Thank you. More

by lvzecena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen service advisor
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Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the great review of Russell Westbrook Chrysler Dodge Jeep RAM. We will be sure to pass along your kind words to Armen.

March 02, 2023

Super transparent on pricing and easy to work with! Came to my door with the car. More

by bmurph331
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anna
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Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the great review of Russell Westbrook Chrysler Dodge Jeep RAM. We are glad to hear that you are satisfied with our pricing. Enjoy the new ride!

March 02, 2023

I purchased a vehicle cash and still, the finance people thought it was wise to run my credit with four different auto loan companies. I do not appreciate that and there was no need as I paid cash. I like m More

by 4benjaminbutton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rayan Saab
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Mar 05, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review is very disappointing to read. It seems there was a mix-up on our end regarding your credit, and I sincerely apologize for any inconvenience we may have caused. Furthermore, this does not sound like the accommodating service I expect from our team and I'm very sorry we could not provide an additional key. I think it's best I step in here and offer my assistance directly. I won't be able to locate your contact information without a full name, so please reach out at your convenience. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

Mar 05, 2023 -

4benjaminbutton responded

Hello. I have called the phone number provided. It rang endlessly. I have so emailed you. This is a public site and I would rather not provide my contact information this route.

Mar 06, 2023 -

4benjaminbutton responded

I have the opportunity to speak with Mr Oscar Morales from the dealership last night. He personally reached out to me to hear my concerns, explain and clarify many things regarding the credit inquiries which, now looking back would have been nice to have known at the time of purchase but I'm glad that he took the time to make sure that I understood and realize that it was necessary for them to run my credit the way they did. He also invited me to come back today to rectify the missing second key to my vehicle. I walked in without waiting and surprisingly shook his hand as soon as I entered. He thanked me for coming in and almost every other associate that walked past me as I waited for the key to be made, greeted me and asked if I was okay or would like anything like water. It is very clear that the folks here deeply care about their customers happiness. And to be clear it was a misunderstanding that the vehicle I purchased only ever had one key but because of misunderstanding's, I was given an exception to receive a key on their dime. I still don't have any regrets even though there were some things that could have been clearer on my initial visit with my deal being made, and the salesman Jr as well as the finance man r y aan, were great.

March 02, 2023

This place rocks! Excellent service, great attitude, very responsive. Overall, a very nice and helpful crew. More

by sobelrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is always happy to help you out! Thank you so much for supporting Russell Westbrook Chrysler Dodge Jeep RAM and please let us know if you need anything at all down the line!

Mar 03, 2023 -

sobelrob responded

Perfect

March 02, 2023

Very efficient, and professional service. I had an excellent experience. Excellent price, no surcharges and excellent communication. More

by triangleac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled our team hit the mark with attentive communication, a great price, and professional service! Thanks for choosing Russell Westbrook Chrysler Dodge Jeep RAM. Drive safe, and we hope to work with you again down the road!

March 02, 2023

Service center returned my car 2 MONTHS after i dropped it off because of negligence and lack of following up within their department. Very frustrating and disappointing. More

by Denisse Z.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rogelio Espindola
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Mar 21, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Denisse - I am sorry to see that you did not receive 5-star service and I would like to step in to make sure that your future visits are nothing but excellent. Please give me a call at your earliest convenience and I will be happy to help. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

March 02, 2023

Vahe is the best in Van nuys Chrysler . I Always receive the best service from Vahe and his team… More

by manushboshyan70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vahe
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Mar 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the great review of Russell Westbrook Chrysler Dodge Jeep RAM. Vahe and the team appreciate your support.

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