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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

4.0
5,325 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,325 reviews

February 28, 2023

THE ABSOLUTE WORST. From the moment i signed on the dotted line .. Look at their reviews . from finance to service. The sheer incompetence is astounding .They had my veh More

by Misskim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
the gal who answers the phone is. sweetheart and seems to be genuine
Mar 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I sincerely apologize for the issues you have encountered with your vehicle and working with my team. We strive to deliver a professional service experience and never intend to inconvenience our guests. I would appreciate another chance to speak with you to see what more I can do to help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

Mar 03, 2023 -

Misskim responded

Sure i’d LOVE to have a conversation about my horrific experience with Russell Westbtook. and the most recent service experience. . My experience purchasing was equally disappointing but that’s water under the bridge now. I will call the e number in the early afternoon or feel free to text first then call if possible my number at you’re convenience. 760-688-2017. Thank you kindly, Kimber

February 28, 2023

Everyone at this dealership are extremely rude, don’t explain things clearly, paying customers are treated like trash. More

by AKHIRAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Serena Morales
Mar 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This is not the service we strive to provide, and I'm very sorry if we left the wrong impression during your visit. I'd appreciate the opportunity to learn more about your experience and see if there's anything I can do to help here. If you're interested in speaking about this further, please feel free to contact me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 27, 2023

Very helpful. It was an easy and smooth stress free process. I would definitely recommend. More

by CHAVEZA07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so happy our Russell Westbrook Chrysler Dodge Jeep RAM team earned your five stars. Thanks for the recommendation, we hope to assist you again in the future!

February 27, 2023

Got a decent deal from Dealership if you are willing to negotiate. Will be coming back for next car. More

by Frobles5528
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Eatezadi
Feb 27, 2023 -

Frobles5528 responded

Leo was a good guy to talk to, he was very personable, and your sales manager, didn't get his name was polite and willing to work with me. Will be coming back on my next car.

Feb 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. We appreciate the kind words about Leo and will be sure to pass them along!

February 27, 2023

Zaman was well informed and was helpful when choosing our new car! He was kind and someone who all people should strive to be like when selling a vehicle. This is our first jeep and after day one, everything More

by KACONNER6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zaman, Cisco
Feb 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Zaman and the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely in your new vehicle, and enjoy it! We hope to see you back again down the road!

February 26, 2023

Great service and friendly staff I really enjoyed my experience working with the team in van Nuys More

by bKHALEGHIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

February 26, 2023

Great location and great service, didn’t have me in there long and I was very happy with my vehicle More

by Pamela.Foster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mena Mansour
Feb 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review, Pamela! We are thrilled to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you again down the road!

February 25, 2023

I dropped off my car for service after making a reservation 4 weeks in advance. Everything worked perfectly. Professional and efficient team all around. Thank you. More

by geetyme62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Jr.
Feb 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

February 24, 2023

Good service, in time, friendly stuff, will be back at any time, thank you. Andreas More

by andreaskroner82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review and kind words about the team here at Russell Westbrook Chrysler Dodge Jeep RAM! See you next time.

February 23, 2023

Your business office is absolutely terrible. Purchased my vehicle over 20 days ago and my trade still isn't paid off. More

by Kayt4376
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
Feb 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry for the delays you have experienced. We strive to make the trade-in process smooth and seamless for our guests and it is disappointing that we missed the mark. I would like to step in and ensure that this is taken care of as soon as possible, so please give me a call directly when you have a moment. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

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