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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,357 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,357 reviews

February 24, 2023

Good service, in time, friendly stuff, will be back at any time, thank you. Andreas More

by andreaskroner82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review and kind words about the team here at Russell Westbrook Chrysler Dodge Jeep RAM! See you next time.

February 23, 2023

Your business office is absolutely terrible. Purchased my vehicle over 20 days ago and my trade still isn't paid off. More

by Kayt4376
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
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Feb 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry for the delays you have experienced. We strive to make the trade-in process smooth and seamless for our guests and it is disappointing that we missed the mark. I would like to step in and ensure that this is taken care of as soon as possible, so please give me a call directly when you have a moment. Thank you, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

February 23, 2023

Had a great experience at this dealership. I was provided with transportation while my car was getting services and the staff were very friendly. More

by glopez.27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- Russell Westbrook Chrysler Dodge Jeep RAM Team

February 23, 2023

Communication was very poor. We had to constantly beg for updates. If we had just received communication from the beginning about time estimates it would have been fine. Our cont More

by kcwanner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Payman
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Feb 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry to hear about your negative experience. We expect attentive, respectful communication for each and every guest and it is concerning that we missed the mark. If there is anything we can do to regain your confidence or assist you moving forward, please be in touch directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 23, 2023

Customer service was fantastic, they fixed my car in a timely matter and updated me on the progress. Highly recommend this dealer for anyone that has a chrysler Dodge Jeep or Ram. More

by yeprem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armen Babudzyan
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Feb 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this great review of Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate your support.

February 23, 2023

It’s well kept and the employees are nicely dressed. Love the basketball court in the middle More

by toimgerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
Report | Print
Feb 24, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing this feedback with the Russell Westbrook Chrysler Dodge Jeep RAM team!

February 23, 2023

Horrible service on so many levels ! !! Scratches painted over before I bought the car,Things not working & them knowing it, but still sold it to me. Someone dented & Scratched my vehicle More

by Orlando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector,Rebecca, Alex Klaumenzer, Rayan Saab
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Feb 24, 2023 -

Orlando responded

Scratches painted over before I bought the car,Things not working & them knowing it, but still sold it to me. Someone dented & Scratched my vehicle while it was supposed to be getting serviced which took over a month just sitting there. No type of communication not even a phone call back & I'll never be back

Feb 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your feedback, Orlando. We strive to provide the best possible service to our valued guests and it is disappointing to see you are unsatisfied. I would like to see what I can do to improve your rating and I hope you'll call me at your earliest convenience to discuss the matter in greater detail. Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

February 22, 2023

I was satisfied with the customer service I received on my visit, and over the phone at the time booking. Friendly and professional. More

by DT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your positive experience with Russell Westbrook Chrysler Dodge Jeep RAM!

February 22, 2023

The employees were very helpful and didn’t make me feel rushed to pick that car I wanted. They drove us to two different lots to see the car variety they had. More

by Kcastillo6798
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isty , Rayan Saab
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Feb 22, 2023 -

Kcastillo6798 responded

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Feb 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the kind words and thoughtful review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- Russell Westbrook Chrysler Dodge Jeep RAM Team

February 22, 2023

Everyone was super responsive and had great customer service!! Really appreciate all the accommodations they made for us! More

by shelby.nowak
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cynthia, Jesus, Justin
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Feb 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review, Shelby! We're glad that the team was responsive and accommodating. See you next time here at Russell Westbrook Chrysler Dodge Jeep RAM!

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