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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,338 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,338 reviews

January 31, 2023

Great customer service, Alvaro was super helpful and patient, he made our buying experience very easy! More

by H_melissa95
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alvaro
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Feb 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Congratulations on your new car, Melissa! Thank you for supporting Russell Westbrook Chrysler Dodge Jeep RAM and please let us know if you need anything down the line!

January 31, 2023

I had to involve Jeep customer service for the service guys to start diagnosing my 2021 Jeep Wrangler Rubicon 4xe that has been on their service bay for one week.Without calling Jeep I would have to wait More

by raul_briones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We strive to deliver timely, seamless service, and I sincerely apologize if this has not been reflected in your experience. Additionally, I'm concerned that you did not receive the top-notch customer service we pride ourselves on. If you would be willing to continue this conversation, I'd like to see if there is anything I can do to help here. Please consider contacting me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 31, 2023

I bought a package when I purchased the car so I go there. Not sure I would stay once the package is over More

by gabriel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
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Jan 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Gabriel, we appreciate your business and your feedback. We are always striving to give our guests the best experience possible, so we would be grateful to speak with you directly and see if there is anything we can do to make you a happy customer. Please feel free to be in touch. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 31, 2023

They sold me a car with defects, the car had cleaner vibrations at the test drive and they told me it was due to 4x4. After purchase it took them 10 minutes and then told me it was clear that had issues More

by Albertrubira
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt Eatezadi
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Jan 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We aim to provide reliable solutions and support so as you can imagine, this feedback is worrisome. I apologize that you are having issues with your newly purchased vehicle, and would like to see what I can do to help. If you are willing, would you please consider giving me a call when time allows? I look forward to speaking with you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 31, 2023

They returned me my car after service with still clear signs that the issue is not resolved. Their answer is: you can bring it when we have a loaner available. With a car I just bought almost 60k. Bravo More

by Albertrubira
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We aim to provide reliable solutions and support so as you can imagine, this feedback is worrisome. I apologize that you are having issues with your newly purchased vehicle, and would like to see what I can do to help. If you are willing, would you please consider giving me a call when time allows? I look forward to speaking with you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 30, 2023

Benny is our trusted advisor and we will always bring our jeep there for service. More

by NILOOBEDROOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Marikta from Service
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Jan 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We will certainly let Benny know he provided a great experience and that you can always count on Russell Westbrook Chrysler Dodge Jeep RAM. Thanks for your kind review!

January 30, 2023

I've had four different vehicles serviced by Westbrook the past 20 years and they consistently deliver. More

by yourstruly0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for being a loyal customer of Russell Westbrook Chrysler Dodge Jeep RAM. We look forward to our continued relationship!

January 30, 2023

Sakir was very communicative and helpful and tried everything to help me get the car and price i wanted More

by Stanley amaya
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarkis
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Jan 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Stanley, thank you for the review! We are so glad to hear that you found the right vehicle working with Sakir. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

January 30, 2023

Professional , prompt good follow up polite friendly but the service is quite expensive Keep up the good work More

by Viken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben
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Jan 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's our pleasure to offer courteous and professional service at Russell Westbrook Chrysler Dodge Jeep RAM. We do our best to keep our prices fair and competitive, so I appreciate this feedback. Please feel free to reach out to me directly if there's anything else you'd like to discuss. Drive safe and take care! Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 30, 2023

my Jeep had some problems, Armen helped me out and Im super satisfied and happy that he was the one to help me out. Ordered all the new parts I needed! Thank you! More

by peterbakalyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's great to hear that Armen was able to assist you! Thank you so much for the 5 stars review of Russell Westbrook Chrysler Dodge Jeep RAM!

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