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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
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Vehicles
4.1
5,364 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,364 reviews

January 29, 2023

Waited six hours for an oil change only to be told that they didn’t have the correct oil filter, at which time I was told that I would have to wait another hour. And one time I was there for an oil change More

by jp1331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armenak Galstyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

jp1331 responded

Jiffy Lube can change oil in 30mins. I waited 7 hours at Russell Westbrook Service department and I dropped the car off at approximately 9am.

Jan 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a seamless service experience for our guests, and it is never our intention to inconvenience them. I assure you that we will use this feedback to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please don’t hesitate to reach out. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 28, 2023

The staff was very kind and patient throughout my car buying process. They helped me get my dream car. More

by cavargas19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene Robles
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Jan 31, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Our team is always happy to help you out! Thanks for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time. Congratulations on your new ride!

January 28, 2023

The main concern was not fixed. Took too long. Communication was not very good. N More

by Sasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer
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Jan 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Sasha, I am very sorry that your service visit fell short of our high standards. We expect efficient, communicative, effective care from our team and we hope to have the opportunity to assist you again. Please feel free to give me a call so we can discuss this further. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 28, 2023

Payman Arjang was clear and very professional in his communication. Also Inform me of alternatives and allowed me to choose which direction to proceed. More

by bert.terreri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman Arjang
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Jan 30, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for your review. We're glad that the team was professional and nice to work with. We are grateful for your feedback and trust in us to assist. See you next time here at Russell Westbrook Chrysler Dodge Jeep RAM!

January 27, 2023

Great personal easy to enter and exit the drive up area to get to advisor More

by CATHY7551
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payman
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Jan 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to have you as a customer of Russell Westbrook Chrysler Dodge Jeep RAM! Thanks for this feedback!

January 27, 2023

Perfect very good service. Specially, with Armen service, writer they did very good job. And very fast, nice and clean. Definitely I recommended. More

by l_cherkezyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen babudzhyan
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Jan 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that Armen delivered such a successful service experience. Drive safely, and we hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

January 27, 2023

Broke lug nut inside rim. Did not fix it and manger hasn’t called back!!! More

by Sheba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Sheba, I am very sorry to hear that your service fell short of our high standards. I would like to step in and ensure that everything is taken care of from here on out, so please call my direct line when you get the chance. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 26, 2023

Very helpful and supportive staff. I have been to this dealership multiple times and they by far have offered the best service. More

by danilovamasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Jan 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the great feedback. We are glad to have earned your loyal business.

January 26, 2023

Service was good. However, I had to wait 2.5 hours for an oil change and tire rotation?? Was told they don’t have appointments for oil changes, yet the appoint was ex More

by Reviewer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Ibarra
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Jan 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver a seamless and straightforward service experience, and it is disappointing that this was not better reflected in your time working with us. We will be sure to use this feedback to improve our efficiency and communication practices in the future. If there is anything more we can do to better your visit, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 26, 2023

Russel Westbrook Jeep dealership is outstanding. ARMEN and the rest of the staff are great. More

by bdueppen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ARMEN/Hector
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Jan 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for supporting Russell Westbrook Chrysler Dodge Jeep RAM! It is wonderful to see that your experiences have been great!

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