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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.0
5,449 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,449 reviews

January 25, 2023

Very clean, very friendly staff. Fast service for being so busy. My Land Cruiser was in and out in no time. Roger was very welcoming and honest. Will be back again. More

by gilmkiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger Espindola
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for this awesome feedback! Roger and the team look forward to working with you again here at Russell Westbrook Chrysler Dodge Jeep RAM.

January 25, 2023

My visit at Russell Westbrook CDJR was amazing. My sales guy was Zeman, and he, too, was amazing, very easy, and friendly to work with. Not only that, but this place gave me the BEST deal in spite More

by Keemz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zaman
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Jan 25, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the review! We're happy to hear that the team here at Russell Westbrook Chrysler Dodge Jeep RAM impressed you and ensured you were well taken care of. See you again next time you need us!

January 25, 2023

After putting $2k into repairs for my car it still did not fix the problem and my car had been at the dealership for weeks. I ended up having to get a new car. Very disappointing. More

by dsb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry to hear about the issues you had with your vehicle. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. If there is anything we can do to assist you from here on out, please feel free to give me a call directly. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 25, 2023

It was very welcoming and very knowledgeable. Thank you for your service. yes, I will tell my family and friends about our business with your company. More

by ROBSCARB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
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Jan 25, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for this feedback! We appreciate your support of our team.

January 24, 2023

The two men who helped us were a pleasure to deal with. I’m hoping the service department is knowledgeable if I need them. More

by Monique
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rayan Saab
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Jan 25, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Monique, thank you for the review! We are so glad to hear that you had a successful experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back!

January 24, 2023

Courteous sales assistant with whom I took a test drive. Paperwork was completed promptly. Vehicle washed and fueled. More

by JOHN.Z.OLSZEWSKI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Klaumenzer
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Jan 25, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are grateful for this feedback, John! The team is glad to have your trust in our business.

January 24, 2023

I travel to this dealership from west LA. I was surprised at my recent visit as I was given poor information about drop off and I received my car after the windshield install very dirty. The More

by tmurray248
Recommend Dealer
Yes
Employees Worked With
Layman
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm concerned to read about your recent experience. I apologize for any miscommunication you received from our team. Additionally, I'm disappointed to read that there was dust in your vehicle after its service. If you'd be willing to continue this conversation, I'd like to see if there is anything I can do to help here. Please consider contacting me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423-6255

January 23, 2023

Good Customer service, Didn't wait long for someone to help me, Prompt check out and return of my car More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're delighted you enjoyed working with our team, and we appreciate you sharing how timely your experience was. If there is any other feedback you'd like to share about your experience or thoughts on how we can improve, please feel free to contact me directly when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

January 23, 2023

Our sales representative was great. Clear, easy going, friendly, and made for a great experience. The wait times were consistent with our previous buying experiences but wait times were More

by Leimers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Eatezadi
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Jan 26, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you found the right vehicle working with us. We appreciate your patience during your visit and will be sure to work towards improving our efficiency in the future. If there is anything more we can do to assist you, please feel free to reach out. Best, Raed Malaeb - General Manager - raedm@russellwestbrookcdjr.com - (818) 787-0800

January 22, 2023

Matthew is super great and he will help you get a great deal. This dealership is the only place you should go. More

by Andrepark3000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
Report | Print
Jan 23, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate the kind feedback about Matthew and are wishing you safe travels in your new vehicle. We hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM!

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