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Van Nuys Chrysler Dodge Jeep Ram

Van Nuys, CA

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Employees
Reviews
Vehicles
4.1
5,323 Reviews
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6110 Van Nuys Boulevard

Van Nuys, CA

91401

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Showing 5,323 reviews

December 20, 2022

This is the second time I’ve brought my jeep in for service and left with a sensor light still on. Westbrook response Being it back🤬 More

by regina29
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hector
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Dec 21, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

I apologize for the oversight regarding your vehicle. It is our goal to deliver professional and knowledgeable service, and it is disappointing that we have left the wrong impression. I would appreciate the chance to speak with you to see what I can do to help make things right. If you are willing to discuss this further, please feel free to reach out. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 20, 2022

The worst, the most shadiest dealership ever. They tried to sell their own warranty without customer's knowledge and does not even record phone calls, at least that's what they say, if it's not More

by KATIE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Selena Morales(the worst), Cynthia Ambriz, Aiden
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Dec 21, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Katie–We pride ourselves on our straightforward and quality customer service, and it's very concerning to see that we've left the wrong impression. I will be sure to discuss your feedback with my team so that we may improve going forward. I'd also like to step in and see if I can help clear up any confusion regarding our process and better your experience. If you are willing, please consider giving me a call at your earliest convenience. Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

December 20, 2022

Cool basketball hoop. The surrounding area is ghetto but that doesn’t bother me. Yeah. More

by robertcm1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rashan and Jordan were cool
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Dec 21, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the 5-star review of us here at Russell Westbrook Chrysler Dodge Jeep RAM! We appreciate it!

December 19, 2022

I don’t have a good experience at this dealer They took stool from my van More

by Danielcasillaselectric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

It's hard to receive negative feedback, but we will use it to improve. I would like to speak with you about your experience directly to see if there is anything that I can do to help. Please give me a call when you have a moment. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

December 19, 2022

The service is good and was able to solve my problem Will be coming back in the future if needed . More

by mariselahernandez77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We really appreciate you taking the time to leave Russell Westbrook Chrysler Dodge Jeep RAM this awesome review, thank you! It was our pleasure to serve you. Enjoy the holiday season and we hope to see you again down the road!

December 19, 2022

Benny is the easiest and most conscientious service provider I dealt with. Benny keeps me informed of every aspect of the maintenance appointment. More

by Blackbird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're always happy to see glowing praise for our team at Russell Westbrook Chrysler Dodge Jeep RAM! Thank you for sharing your appreciation for Benny. We look forward to working with you again down the road!

December 19, 2022

It was very pleasent talking to the sales person very friendly people and very helpful. More

by William
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Alvarado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
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Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hey William -- thanks for taking the time to write and we are so pleased that you had a good experience at Russell Westbrook Chrysler Dodge Jeep RAM. We pride ourselves on our friendly associates and are always here to help. Hope to see you soon!

December 19, 2022

Had a great experience. My husband and bought both bought cars on 12/18/22. My husband got a 2022 charger scat pack and I got a 2022 Durango. Aiden was our sales rep and he More

by SKLASTORIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aiden
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Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are pleased to hear about your positive experience here at Russell Westbrook Chrysler Dodge Jeep RAM. We will be sure to pass along the kind words about Aidan and our team. Enjoy your new 2022 Dodge Durango and your 2022 Dodge Charger Scat Pack. Have a great rest of your day!

December 19, 2022

Great experience! Eric is a wonderful salesman. I would refer other people. The service was quick and easy. More

by Cynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

This review means a lot to us! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your thoughtful feedback about Eric and our team. We hope to see you again!

December 18, 2022

This was my second time coming to Russell Westbrook for service. Benny is always really helpful. More

by kristelcrews.me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny in Service.
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Dec 19, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review! We appreciate the kind feedback about Benny and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM!

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