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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,664 Reviews

2,664 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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March 18, 2023

Customer service sucks the servir e department are very disrespectful and they have bad attitude and they don’t like to do their job the sales department sucks they just want to sale you what they want not More

by jorgeborrero1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rene Robles, Matt Eatezadi
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm sorry to see that you were not satisfied with your experience. I appreciate your feedback and, if you are willing, I would like to discuss your visit further. Would you consider getting in touch? Thank you, Jonathan Schwartz - General Manager - jonathans@russellwestbrookcdjr.com - (818) 731-4893

Mar 21, 2023 -

jorgeborrero1031 responded

Yes that’s fine

March 18, 2023

Shat shnorhakalutyun amen inchi hamar hatkapes Armenin , es urax em vor hamagorcakcum em dzer het . More

by SARGISGRIGORYAN2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the 5-star review of Russell Westbrook Chrysler Dodge Jeep RAM!

March 18, 2023

Muy bueno. Excelente servicio rápido organizado. El trato al cliente muy bueno y la idoneidad también. More

by viscontitango
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Russell Westbrook Chrysler Dodge Jeep RAM. Apreciamos el apoyo y esperamos volver a verle en el futuro!

March 18, 2023

The reason we take our car to RW is the service manager Benny. He’s trust worthy and I always feel like I taken care of w great service that I trust More

by NILOOBEDROOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny Marita
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Benny and the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 17, 2023

Excelent service. ..the adviser Armen like always very Nice and Respectful Thank you! I will recommend you! More

by guicela.lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armen
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Armen and the Russell Westbrook Chrysler Dodge Jeep RAM team appreciate your loyal business!

March 15, 2023

EXELLENT SERVICE MY SERVICE ADVISOR PAYMAN ALWAYS ON POINT IF I HAVE INSSUE WITH MY JEEP AND HES FAST RELIABLE RIGHT AWAY KEEP UP GOOD WORK PAYMAN VERY FRIENDLY AND RELIABLE AND OTHER PERSON WANT TO S More

by riggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAYMEN, HECTOR
Mar 15, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are so glad to hear that you had such a successful service experience working with Hector, Payman, and the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

March 15, 2023

G o o d. S o f a r, r e l i a b l e More

by rhplusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny
Mar 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

This is great to hear! We are pleased to earn your 5-star review! Thanks from the entire team here at Russell Westbrook Chrysler Dodge Jeep RAM!

March 15, 2023

The dealership told me if I had any problems or need anything to come back they would take good care of me and they did.. I needed gas... More

by lasann2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moussa Elreda
Mar 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are happy we could assist you! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM and for sharing your experience with our team. Drive safely until we see you again!

March 15, 2023

Benny gives excellent service, always there to help. Always go to him when I need something done on my Jeep More

by gbg917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benny from service department , Juan Del Rio, Alex Klaumenzer, Rayan Saab
Mar 16, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're ecstatic that Benny has earned your confidence! Thanks for being a Russell Westbrook Chrysler Dodge Jeep RAM customer. Drive safe, and we look forward to your next visit!

March 15, 2023

Horrible customer service! Leased vehicle was having water leaking issues with puddles all over inside, and they would not try to help, told us no loaner and have to wait over More

by Family First
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure!
Mar 20, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry to hear about the issues you are having with your car. We pride ourselves on accommodating, efficient service and it is disappointing that you have experienced any inconvenience. I would like to step in and see how we can better assist you moving forward. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

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