Van Nuys Chrysler Dodge Jeep Ram - Service Center

Service was completed as promised in timely manner. Service addressed issue, as identified by me and them. Service addressed issue, as identified by me and them. More

Great service, brought in vehicle for a recall issue. The guys were able to get me in and out at no time. The guys were able to get me in and out at no time. More

I like this dealership, it is always clean and tidy and they serve me quickly. Thank you they serve me quickly. Thank you More

The atendent is excellent I recommend Van Nuys Chrysler Dodge Jeep Ram place. Thank you Dodge Jeep Ram place. Thank you More

Good customer service. Helped me with my car lease option and recent service. Thanks a lot Helped me with my car lease option and recent service. Thanks a lot More

Armen B. in service is great... very relaxed, honest, and gets the job done on time! in service is great... very relaxed, honest, and gets the job done on time! More

Benny is the best service advisor. Consistency and Honesty. The best of the best!!! Thank you Consistency and Honesty. The best of the best!!! Thank you More

Benny at Service Department was very helpful. Amazing customer service and smooth process. Thank you Amazing customer service and smooth process. Thank you More

This was an absolute scam. I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car I was taken advantage of at the Van Nuys location. I went in for a tune-up on Monday, September 16th where Hector told me that I’d need to rent a car before my car was even looked at. That was the first red flag. I thought I’d be getting an oil change and maybe new tires. What happened next was that I couldn’t get in touch with anyone for 4 days while I was also renting a car…Finally on Friday, September 20th, I was told that I needed a brake job. I then received a text from Hector asking me where my wheel locks were, which seemed suspicious. I thought during these last 4 days they would have already given me an oil change, checked my car, looked at the tires, and done the work. Instead, I finally have Hector reach out to say what needed to be done 4 days later. Obviously they hadn’t given my car a diagnostics check until that Friday morning, meaning they held it for 4 whole days of which I was paying for a rental. To my shock, when I received my car, the tires were not looked at (which I do need new tires), I didn’t get an oil change, and the price was outrageous. I was charged over $2,100 with $900 of that being labor alone, just for a brake job. I will never be returning. More

This was one of the worst experiences I’ve ever had. My car sat in their lot for 4 months with no updates. I had to be the one calling every week for updates and never got a straight answer. After 4 mon My car sat in their lot for 4 months with no updates. I had to be the one calling every week for updates and never got a straight answer. After 4 months I got my car back and they only fixed one of the two issues that I brought it in for, and there was a giant dent in the drivers door and my windshield was cracked. Never been so disappointed in a customer experience. Will never go back to this location. More