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Vandergriff Acura

Arlington, TX

2.9
931 Reviews

1100 I-20 West

Arlington, TX

76017

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Showing 931 reviews

July 03, 2017

Great buying experience My sakes guy Gary Vogel was the best! I was purchasing to replace my car that had recently been totaled. He was very understanding and compassionate More

by Kedco62
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Vogel
June 24, 2017

Never again This is by far the worst dealership in the country. They can't follow through with promises and try to ignore you and screw you every chance they get. More

by Acura 2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Morrell, Tom Phan, Brandon Guzman
Jul 08, 2017 -

Vandergriff Acura responded

We appreciate you taking time through Dealer Rater to contact us about your experience. We do strive to ensure our clients receive a truly exceptional experience. However, based on the information you provided, we did not meet those expectations. As a customer, your continued business and experience with us is extremely important and I certainly would like to resolve your concerns. As equally important, I want to make sure similar concerns are not repeated in the future. Unfortunately, I do not have enough information to reach out and was hoping you would respond by contacting me on my personal email or my direct office line listed below. Look forward to hearing from you. Respectfully, John Ellis Managing Partner & General Manger Vandergriff Acura jellis@vtaig.com 817-299-2410

June 21, 2017

Excellent overall experience! I recently leased an RDX from Vandergriff Acura and had a wonderful experience. My sales rep was Max Coker. He was very helpful and personable. I rece More

by Maggie C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Burl Thomas, Max Coker
June 15, 2017

Amazing service The people at vandergriff Acura always make my service experience a great one. The staff is always so friendly and while I have an Acura much closer t More

by Ggt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lindley, Michael Nguyen, Kimberlea Shands
June 09, 2017

New in Town I recently purchased a Acura TL and moved to this area from out of state. I wanted to find a dealership that could service my vehicle and that I could More

by Mikey0517
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberlea Shands
June 08, 2017

Acura safety recall I brought the car in for an airbag safety recall and the adviser found there is another recall for the car and he had it done on the same day. He is More

by Richard Huynh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Howell
June 01, 2017

Lack of professionalism Courteous to sale. After the sale, they don't care about their customers. BAD experience, LIARS!! They don't honor their promises. I am very disappoin More

by Esther Hernandez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose (he is not working anymore in that place)
May 30, 2017

Wonderful Service The staff was very courteous, quick and prompt. I brought my car in for an oil leak. The staff analyzed the issue and determined there was no major More

by Desai, Suresh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Howell
May 09, 2017

Thanks !!!!!!! About a month about I started my search for a new vehicle, and in my experience it's not an enjoyable task. However, I submitted an inquiry on a vehic More

by Joshua Vancura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reagan Barnes, Wesley Kammer
May 07, 2017

Awesome communication and service professionals. Thanks. Courteous and professionalism is their masterpiece. The service advisor was and has always been nice and really knows his job. I will definitely recom More

by Hombuoy69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Veron Shorter
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