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Vanguard Volkswagen
Austin, TX
292 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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292 Reviews of Vanguard Volkswagen
February 15, 2021
I recently bought a VW Atlast Cross Sport R-Line from Charles Maund VW. Billy was my sales representative and he was very kind and helpful from the start. The dealership didn't have the exact color and Charles Maund VW. Billy was my sales representative and he was very kind and helpful from the start. The dealership didn't have the exact color and features I wanted, so Billy and team were able to find the vehicle I wanted and delivered to the dealership within a week. I received favorable pricing and Billy was very patient with me even as I switched up financing plans last minute. Thank you so much for helping me buy my first new car in over 10 years! It was an excellent experience! More
by c_ali_austin
Employees Worked With
Javier Borja, Kenneth Alumbaugh, Billy Hankey
February 11, 2021
I just bought my first car at Charles Maund VW and had an overall amazing experience. Working with Henry was seamless and he really cares about his customers. I ultimately chose the car I did because I wante overall amazing experience. Working with Henry was seamless and he really cares about his customers. I ultimately chose the car I did because I wanted to deal with Henry verses any other sales person I worked with at other dealerships. I highly recommend Henry! Kenneth in finance was also an awesome experience and really has your best interest in mind! More
by Arott
Employees Worked With
Kenneth Alumbaugh, Henry Sarmiento
February 09, 2021
Great experience buying with Charles Maunde. They made it easy and straight forward. I love my new car and would recommend this dealership any day. easy and straight forward. I love my new car and would recommend this dealership any day. More
by kimberly
Employees Worked With
Daniel Bobadilla
February 08, 2021
Excellent! No pressure, kind, understanding and very patient. Normally this process is arduous but with Tony it was a true pleasure. Would highly recommend to anyone patient. Normally this process is arduous but with Tony it was a true pleasure. Would highly recommend to anyone More
by Mharris512
Employees Worked With
Tony Rosanno
February 08, 2021
Had a real issue with their internet pricing and actual pricing. Difference of +$6,500 isn’t something you should hope your online customers should figure out for themselves. A 2021 Atlas advertised at MSR pricing. Difference of +$6,500 isn’t something you should hope your online customers should figure out for themselves. A 2021 Atlas advertised at MSRP $42,375 minus dealer discount $5,177 = $37,198. Less than an hour after I requested an out the door price the “dealer discount” disappears from the online listed price and I get an email with MSRP $48,900 because “price for add ons could not be listed because the computer won’t let us and the computer automatically gets the MSRP from(not clear where) and we can’t change it.” That sounds like some shady double talk to me. Of course they cover themselves by having a tiny disclosure that you have to click to find saying they’re not responsible for “errors” in pricing. Now I’d like to give them the benefit of the doubt and think it was a error in marketing/someone doesn’t know how to use the computer; and not a deliberate bait and switch. But the fact that it’s still listed at $42,375 and no dealer discount applied is suspect. This original dealer discount of $5,177 just happened 2 days ago so somebody must have looked at this deal and thought the advertisement was correct. In a time where we are forced to be online customers due to COVID you’d think Charles Maund Volkswagen would be more transparent with their pricing. Going to try Hewlett Georgetown, cross my fingers. I reached out to Daniel Bobadilla But didn’t respond . Worked with William Cole but I don’t blame him. I feel he was honest and upfront with me. #charlesmaundvolkswagen #volkswagen #bemoretransparent be More
by CustomerHere
Employees Worked With
William Cole, Daniel Bobadilla
February 07, 2021
We are so lucky to have found this dealer! They made the process easy and seamless and had a vast array of great cars to choose from! Everyone was super helpful and friendly from Daniel the sales man to the process easy and seamless and had a vast array of great cars to choose from! Everyone was super helpful and friendly from Daniel the sales man to the finance manager, Kenneth! They got us approved for a better rate than our own bank! Will definitely be back! More
by Vroom vroom
Employees Worked With
William Cole, Daniel Bobadilla, Kenneth Alumbaugh
February 04, 2021
The dealership was great to work with. I found them extremely helpful & hardworking. Their professionalism made the whole experience smooth & straightforward. They stayed late one evening, past closing extremely helpful & hardworking. Their professionalism made the whole experience smooth & straightforward. They stayed late one evening, past closing time in order to help speed the process along. More
by Atpfox93
Employees Worked With
Alexander Morataya
February 02, 2021
Billy was incredible to work with! He was super helpful and had my best interests in mind. It was a really comfortable car-buying experience. I would recommend him to anyone looking for a new ride. and had my best interests in mind. It was a really comfortable car-buying experience. I would recommend him to anyone looking for a new ride. More
by lephtbrain
Employees Worked With
Billy Hankey
January 27, 2021
Worked with William Cole on a recent VW Tiguan purchase. I am very happy with the car as well the professionalism of Mr Cole. No pressure easy process with online credit application. I am very happy with the car as well the professionalism of Mr Cole. No pressure easy process with online credit application. More
by bsuchan
Employees Worked With
William Cole
January 25, 2021
This is the second Jetta I buy from Charles Maund VW. The process was relatively fast and I was able to get what I wanted, a beautiful 2021 Jetta SE with cold weather package. I know where to go when it come process was relatively fast and I was able to get what I wanted, a beautiful 2021 Jetta SE with cold weather package. I know where to go when it comes to buy or lease my daughter's first car. Billy Hankey worked with me and was very nice the entire time. More
by Pachov21
Employees Worked With
Billy Hankey
