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Vanguard Volkswagen
Austin, TX
289 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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289 Reviews of Vanguard Volkswagen
June 23, 2022
Efficient process from test drive to purchase. They went out of their way to provide a loaner vehicle while I was waiting on my new vehicle to arrive. The financing process was clear and they were They went out of their way to provide a loaner vehicle while I was waiting on my new vehicle to arrive. The financing process was clear and they were responsive to my personal needs. More
by HTT
Employees Worked With
Kenneth Alumbaugh, Ryan Wong
Helpful April 15, 2022
Excellent, professional service! !! Ryan in sales took care of all the leg work for me. I just had to show up and sign. Finance gentleman explained everything thoroughly and didn’t ma !! Ryan in sales took care of all the leg work for me. I just had to show up and sign. Finance gentleman explained everything thoroughly and didn’t make me feel like a bother for all my questions. The whole experience was smooth and easy peasy. They truly went above and beyond to make sure I left completely happy. I will definitely be back here for my next vehicle. 5 stars all the way around More
by nancyldiaz
Employees Worked With
Ryan Wong, Derek Chase
April 13, 2022
I cannot praise William Cole enough for his kindness, compassion, professionalism and first class service. From the moment I inquired about the Highlander we have been searching high and low for, he has compassion, professionalism and first class service. From the moment I inquired about the Highlander we have been searching high and low for, he has been promptly responsive, honest, informative, and client focused- he wasn't just a salesperson, he was a consultant and master at his field. Just one example of this is assisting me with the test drive and sale of the vehicle with a one year old... He came to our house, allowed me to do the test drive with patience and grace. When I told him I needed to return a defective vehicle I purchased from another dealership and would be left without transportation, he offered to pick me up and take me where I needed to go. His follow up was phenomenal. Even though the vehicle was not meant to be, I will be referring him to my dearest friends and colleagues as I have 110% trust that they will be in the best of hands. Thank you William, you have certainly raised the bar. More
by acaseofmundays
Employees Worked With
William Cole
April 10, 2022
It was very easy to purchase a new vehicle through this dealership. We received a notification that they had some new cars in stock and we went to look and found one that suited our price range and made th dealership. We received a notification that they had some new cars in stock and we went to look and found one that suited our price range and made the purchase. They offer some interesting new "bonuses" when you buy a new car and use this app for tracking your cars important milestones. Even the paperwork had been reduced to everything being placed on a convient little USB drive! The sales guy was knowledgeable and a pleasure to work with and the financing dept was super easy to breeze through. More
by Hawkrider
Employees Worked With
Ryan Wong, Derek Chase
April 05, 2022
Ryan Wong was great to work with, very responsive and always answered my questions. He let me take my time deciding on what I really wanted. always answered my questions. He let me take my time deciding on what I really wanted. More
by juliaannz
Employees Worked With
Ryan Wong
March 09, 2022
Excellent dealership. Bought a car for my daughter with salesman Billy Hankey. Billy is very helpful and honest. Actually this was the first time I bought a new car tha Bought a car for my daughter with salesman Billy Hankey. Billy is very helpful and honest. Actually this was the first time I bought a new car that the people at dealership did not try to upsell me. Best experience ever, will recommend and buy again at Charles Maund with Billy. Even the finance department was great!!!! Thank you very much. Roberto Garcia More
by Paparg
Employees Worked With
Kenneth Alumbaugh, Billy Hankey
February 17, 2022
I had the best car purchase experience with Will. He was easily accessible both at the dealership and by phone, email, and text. He was always cheerful, patient at answering all my questions without He was easily accessible both at the dealership and by phone, email, and text. He was always cheerful, patient at answering all my questions without making me feel put off, and very informative about the car's features--even showing me features about which I didn't know to ask. I appreciated that he was funny and not aggressive or pushy, but really listened to what I was looking for in a car. I asked him to keep me informed about inventory and he did as promised. Overall just a great personal vibe that impacted my experience. TBH, the dealership office looked a little sad and dingy, but I'm hoping that means they are using extra money to compensate their awesome employees like Will. I don't need fancy facilities, but I do want to know that my car will receive quality auto care and employees have good working conditions -- that would boost my confidence in bringing my vehicle back for maintenance and to invest in my relationship with a hometown dealership for my family. More
by Julie A.
Employees Worked With
William Cole
