Ventura Toyota

This dealer will use the 'packing' scam to extract thousands of dollars worth of useless, grossly marked up options to your contract. Be prepared when you walked in to see the finance and insurance thousands of dollars worth of useless, grossly marked up options to your contract. Be prepared when you walked in to see the finance and insurance person. The dealer's strategy is to find a monthly payment you can afford and then pack in an expensive ($2200) extended service agreement, a KARR alarm system ($495), GAP insurance, and other totally useless(to you) options. Don't buy this stuff. Negotiate a good price on the vehicle you are buying and then ignore the packing spiel. Remember, it's your job to get the best deal; it's the F&I person's job to fill the dealer's bank account with your hard earned money. The F&I guy is NOT your friend. More

The representative I dealt with, Octavio, was unbelievably rude and highly suspicious. I tried to ascertain what, if any, inspections are performed on non-certified used vehicles on the lot. Octa unbelievably rude and highly suspicious. I tried to ascertain what, if any, inspections are performed on non-certified used vehicles on the lot. Octavio became irritated and defensive, then proudly alluded to the "many lawsuits" filed against the dealership over non-certified used vehicles that developed problems shortly after purchase, and that Ventura Toyota managed to defeat many of them. Octavio came off as a bully and a thug. My suspicion is this dealership is up to highly unethical activity with regard to non-certified used vehicles on the lot, and the reviews on other sites for this dealership are consistent with that suspicion. More

I was unfortunate to have my Transmission go out,on the road, but was lucky that Ventura Toyota was off the FWY. I was from out of town and had to leave my car in Ventura. Although it took 2 weeks to have road, but was lucky that Ventura Toyota was off the FWY. I was from out of town and had to leave my car in Ventura. Although it took 2 weeks to have my transmission rebuilt and a lot or phone calls, I was overall very satisfied with the customer service and Kevin Hurlie's help. Now that I am back home, I find that in my own town, the customer service @ Toyota is horrible!!! Kinda wish I was closer to Ventura!! Thank you Ventura Toyota for taking care of the problem and taking care of me, when I needed a car for the 2 weeks, mine was out of service. More

I went to this dealership to look at a Prius, after having researched the car at another dealership. What a comparison! At this dealership, the sales people are not only pushy, but sleezy. From the sal having researched the car at another dealership. What a comparison! At this dealership, the sales people are not only pushy, but sleezy. From the salesperson suggesting if I were to purchase a car to register it to someone from Ventura in order to save money on taxes, to the salesperson calling Santa Barbara "uppity and snobby", to the dealership sending in a "closer" when the salesperson had hit a wall when trying to haggle price, my experience was dismal at best. When I made an offer on a car, quoting the exact price the salesman (Johnny) offered me within the week at the dealership, I was told by Jake that (i) he didn't think the dealership would accept the offer, (ii) that the salesperson has no authority to agree to any offer, and (iii) that he would present my offer to someone who could approve it. He never called me back to let me know if my offer was accepted. A few days later, the salesperson called me to ask if I am still interested in a Prius. Needless to say, I bought my car at the dealership in Santa Barbara, where I received excellent treatment. More

Ventura Toyota deserved the high rating due to the team's extraordinary commitment to excellence in customer service and support. What I thought was going to take a whole day of repairs actually took 1 hour extraordinary commitment to excellence in customer service and support. What I thought was going to take a whole day of repairs actually took 1 hour. The Ventura Toyota team was very motivated to go the extra mile. Their example seemed to have a positive impact on the attitude and productivity of their own staff! More

My experience with Ventura Toyota in one word was horrible! The lack of work ethic plus unexperienced customer service was not only time consuming but a complete disgrace on their end. From being ste horrible! The lack of work ethic plus unexperienced customer service was not only time consuming but a complete disgrace on their end. From being stero-typed by age the moment we walked in, to leading us on, and dragging out pricless time! I would never recommend this place to anyone, wanted to give them business and purchase a car but left cheated and taken advantage of. All of their associates were un-professional and egging on one another to say inappropriate comments while we were in the process of exchanging a money issue, that they would not give back, when we had no other business being there! In a million years I never imagined we could be treated like this, when all i wanted was to give them business and purchase a vehicle. Ventura Toyota is a waste of anyones time and effort to deal with unprofessional associates and managers! Better Business Bureau is in the works! -very unhappy customer More

Purchased a New Car; from beginning to end process was easy, friendly and a great experience. Purchased another car in 2008 from this dealer and also experienced the same GREAT service. This is why I cho easy, friendly and a great experience. Purchased another car in 2008 from this dealer and also experienced the same GREAT service. This is why I chose to return to VENTURA TOYOTA, by far the BEST service in Southern California. The sales department was NEVER PUSHY and my negotiations were far easier than I expected. There service department has always had my families best interests in mind and NEVER tried to push us into purchasing additional services. Can't say enough POSITIVE things about this dealer, I only know I will be referring them to all of my friends and family for their future purchases of Toyotas. More

Worst experience I've had in years trying to buy a car. They were unwilling to seriously deal and we went back and forth 5 times, wasting everybody's time. Salesman had no authority and took every offer u They were unwilling to seriously deal and we went back and forth 5 times, wasting everybody's time. Salesman had no authority and took every offer upstairs for approval. Nowhere close to invoice price and condescending treatment to boot. More

The dealership service's department has been pretty good at honoring the prices I got from other dealerships. However, dumbfounded when I saw that my car's license plate frame was changed with the new at honoring the prices I got from other dealerships. However, dumbfounded when I saw that my car's license plate frame was changed with the new frame from Ventura's Toyota "Venturatoyota.com 101 Freeway" without my knowledge!!! Front and back plate frames were changed. I can see that since I drive around so much within the state of California, it would be important for them to get the free advertisement out of my car. BUT TO COMMIT THIS ACT W/o MY KNOWLEDGE IS INCONCEIVABLE. This makes me wonder what else they did on my car w/o my knowledge. Gilbert told me that this is a routine practice. They do this to all cars that come into service except those that have customized frames. Here now, it's not like they're giving you a free oil change or any of the transmission, power steering, radiator...flushes w/o your knowledge. That might have been ok. But it's totally ridiculous to tamper with one's car w/o their knowledge. So, check your license plate after the work is completed at Ventura Toyota. More

Rude sales person and manager. Salesman was nice at first but once the rude manager got involved the salesman sided with the manager and became worthless to us. We wanted to talk price and they would only ta but once the rude manager got involved the salesman sided with the manager and became worthless to us. We wanted to talk price and they would only talk payment, period. So they got a 1 for price because they won't budge in that respect. Music was playing on outside soundsystem and was WAY, WAY too loud. We couldn't even talk without yelling into each other's ear. Waste of time shopping here. Thousand Oaks Toyota was 1,000 times better in every respect--we actually felt like customers there. More