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Ventura Toyota - Service Center

Ventura, CA

4.3
82 Reviews

82 Reviews of Ventura Toyota - Service Center

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June 30, 2022

If I could give less than one star, I would. I have never been treated so poorly in my life by almost every person I have come into contact with at Ventura Toyota. Scott Robles was verbally abus More

by jennamann1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Octavio Fierros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcelino Reveles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Newman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Lange
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2022 -

jennamann1 responded

Please help to remedy your professional issues.

Jun 30, 2022 -

Ventura Toyota responded

Hello Jenna, Thank you for sharing your experience and we understand your frustration. Our records show that we did try to work with you on multiple occasions but were unable to meet your needs. We apologize for not being able to live up to your expectations. We wish you well in your future service visits. Thank you for your business and trying to work with us. Regards, Ventura Toyota Service Team

June 16, 2022

I am very pleased with the service I received from your Service Advisor Jennifer Lange. I will be back. More

by Steve N.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2022

Ivan Garcia is Friendly, Straight forward and will do his BEST to help you out! More

by jmunoz07
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Marcelino Reveles
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2022

Jen is so nice and helpful. She always accommodates my schedule, and is looking out for any deals she can pass my way. More

by Chris
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Lange
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2021

Since i bought my truck here , ivan has been helping with truck maintenance hes very polite and patient with me ! More

by Tacomahybrid
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Ventura Toyota responded

Thank you for servicing your Toyota with us. Great job Ivan!

November 12, 2021

All I got to say the short time I was at Ventura Toyota, Victor Zavala was an amazing Parts Manager . . . More

by Jose Garcia
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Marcelino Reveles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlo Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Margaret Marquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisco Arteaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Zavala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isreal Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Ventura Toyota responded

Hi Jose, We are happy that we could provide you and excellent experience in our service and parts center. Great job everyone. Best regards, Ventura Toyota Mgmt Team True. Fair. Easy.

September 21, 2021

I have one of the best if not the best Service Advisor who make sure my vehicle is service properly and safe for me to drive and provides updates when taking longer than expected. In Sales Dept. Mr. Luis More

by coachpa
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Scott Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Ventura Toyota responded

Hi CoachPa, Thank you for sharing your service experience with everyone. Keep up the good work Scott and Luis. Best regards, Ventura Toyota Mgmt Team True. Fair. Easy.

October 15, 2020

Overall, poor service. The service agent could have done better by verifying and following-up if service completed. Expect no other customer will have to experience this bad quality service! More

by Ndenina
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jason Shaw
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Ventura Toyota responded

Hello Ndenina, Please accept our apologies for falling short of your servicing expectations. We work diligently to provide top notch customer service and will definitely use your review to work harder to achieve our goal. Thank you, Richard Newman Service & Parts Director rnewman@venturatoyota.com

September 14, 2020

Marcelino consistently provides excellent service, he is extremely knowledgeable and helpful. He goes the extra mile and always attentive to customer needs and desires. We really appreciate his service. More

by eacortez
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Marcelino Reveles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Ventura Toyota responded

Thank you for allowing us to service your vehicle. We appreciate your business. Great job Marcelino!!

October 11, 2019

Always friendly, efficient & quick I've been coming to Ventura Toyota and Kevin as long as I can remember. He has always been friendly, helpful and efficient in taking care of all my ne More

by gordon9
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Hurlic
1
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