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Vera Cadillac

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.8
3,645 Reviews
Welcome to VERA Cadillac Buick GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
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300 South University Drive

Pembroke Pines, FL

33025

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Showing 3,645 reviews

July 19, 2021

My tech Giovanni was excellent. HeKept me informed during the whole process, provided excellent customer service! Will definitely keep purchasing from Vera Cadillac! Highly recommend. More

by cirollerena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ellen McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giovanni in service, Daniel Fratianni, Andy Russell
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Jul 20, 2021 -

Vera Cadillac responded

Thank you so much for your continued business! We love hearing from satisfied customers, and receiving amazing 5-star reviews. Take care and have a great rest of your week.

July 19, 2021

I love seeing my service manager Eric. He always goes the extra mile for me. The work is always done right and in good time More

by jackvitellaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
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Jul 20, 2021 -

Vera Cadillac responded

Thank you so much Jack, for the 5-star review and your continued business with Vera. We really appreciate your recommendation and have a great rest of your week.

July 17, 2021

I had a great experience for my first visit looking for many many more . They act like they are versatile in their work yes yes More

by charmainantoine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jernandez
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Jul 18, 2021 -

Vera Cadillac responded

Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Vera Cadillac Buick GMC

July 16, 2021

Routine oil change and service on my Cadillac, but the service was awesome. Michael Crato was my service advisor and he explained everything in detail about my service and the pricing. Also kept me up to More

by Mallory Mangrum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Crato
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Jul 16, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation for Vera Cadillac! Have a great weekend.

July 16, 2021

Always good service, but usually 1 or 2 minor things that need correction. Karen Englert always listens to my complaint and handles promptly and takes care of the issue. More

by KIRKCONNERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Englert
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Jul 16, 2021 -

Vera Cadillac responded

Thank you for the review and candid feedback. We appreciate all feedback from our customers and would like to know more about your experience with our service department. Please don’t hesitate to call Gustavo Rodriguez, our Service and Body Shop Director, at 954-517-7841. He’s looking forward to your call.

July 16, 2021

Excellent quality and good service. Staff professional trained and provide good customer service skills. The overall facility along with the waiting room and restroom was clean and orderly. 👍👍 More

by ALLEN.ALLEN3145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nestor Suarez
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Jul 16, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation. Have a great weekend.

July 15, 2021

Michael Crato was the 5th person I had to work with to get my repair. He was the only one that got the job done right. Everyone prior to that was of no use at all. I got no follow up or any progress until More

by CPFLORIDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Crato
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Jul 16, 2021 -

Vera Cadillac responded

Thank you for the recommendation for Michael and the candid feedback. We appreciate all feedback from our customers and would like the opportunity to discuss your recent service visit. Please don’t hesitate to call Gustavo Rodriguez, our Service and Body Shop Director, at 954-517-7841. He’s looking forward to your call.

Jul 17, 2021 -

Vera Cadillac responded

Thank you for the recommendation for Michael and the candid feedback. We appreciate all feedback from our customers and would like the opportunity to discuss your recent service visit. Please don’t hesitate to call Gustavo Rodriguez, our Service and Body Shop Director, at 954-517-7841. He’s looking forward to your call.

July 15, 2021

I am very pleased with the professionalism, service and performance. Kudos to Gus, the service director; Leo, service manager; service advisor and technicians. Job well done!! More

by GWFORBES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo, and Karen
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Jul 16, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation! Have a great weekend.

Jul 16, 2021 -

GWFORBES responded

You are very welcome! Thank you; have a great weekend as well!

Jul 17, 2021 -

Vera Cadillac responded

You are very welcome! Thank you; have a great weekend as well!

July 14, 2021

They never fail! Reliable, professional and extremely friendly. I would not service my truck anywhere else. Karen is a amazing service writer. She is always on top of everything More

by Slang1439
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen in Service
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Jul 15, 2021 -

Vera Cadillac responded

Thank you for the 5-star review and your recommendation. We really appreciate the continued business and hope you have a great rest of your week.

Jul 15, 2021 -

Vera Cadillac responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 14, 2021

Staff was professional and thorough. Prices for parts and labor are somewhat over the top, especially during this difficult time. Alex Padron is an asset More

by jenroker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Jul 15, 2021 -

Vera Cadillac responded

Thank you for the review and recommendation for Alex. We take great pride in our level of professionalism in our customer service.

Jul 15, 2021 -

Vera Cadillac responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Vera Cadillac Buick GMC. We hope to see you soon!

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