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Vera Cadillac

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.8
3,612 Reviews
Welcome to VERA Cadillac Buick GMC. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between.
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300 South University Drive

Pembroke Pines, FL

33025

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Showing 3,612 reviews

April 03, 2024

Vehicle came back damaged from repair. Called multiple times. No one has called back or reached out regarding it. Vera’s 5 minutes from my home but I’ll gladly drive longer from now o More

by leogaston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Apr 03, 2024 -

Vera Cadillac responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Leo Pena Service Manager 954-517-7842

March 30, 2024

Great service as always which is why I always get my service done here and will continue to come back More

by lagunadan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 30, 2024 -

Vera Cadillac responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Experience The Vera Difference Gustavo Rodriguez Service Director

March 30, 2024

my experience with Vera was geat, excellent in fact. Nevertheless I totally dislike a $310 per hour diagnostic rate. That is outrageous!!!! Christopher was professional, friendly, emphatic and very thor More

by LAVORAHOLIDAY3198
Recommend Dealer
Yes
Employees Worked With
Christopher Alejo
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Mar 31, 2024 -

Vera Cadillac responded

Thanks for sharing about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

March 29, 2024

They are always ready to help us with our cars needs and the service is great More

by Rey R
Recommend Dealer
Yes
Employees Worked With
Eric Pellechea
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Mar 30, 2024 -

Vera Cadillac responded

Thank you so much, Rey, for your kind words, and for taking the time to leave us this wonderful feedback! Experience The Vera Difference Gustavo Rodriguez Service Director

March 29, 2024

Michael went the extra mile to help me. I was really disappointed since the parts needed took over 6 months . But he did his best to help me More

by Pmfernandez123
Recommend Dealer
Yes
Employees Worked With
Michael. he was awesome and went the extra mile to help us
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Jul 08, 2024 -

Vera Cadillac responded

Thanks for sharing your thoughts about your experience with Vera Cadillac. We appreciate your business and hope to see you again soon! Experience The Vera Difference Gustavo Rodriguez Service Director

March 28, 2024

Very experienced and knowledgeable of the business And curtesy up most He treats customers like family More

by PARTS009
Recommend Dealer
Yes
Employees Worked With
Giovani Rubio
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Mar 28, 2024 -

Vera Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Vera Cadillac, we look forward to having you as one of our valued customers for many more years to come! Experience The Vera Difference Gustavo Rodriguez Service Director

March 26, 2024

5 Amazing! !! Truly amazing Everything was amazing. The experience the service everybody there is very helpful and treat you like family. More

by REYDELASFRITAS
Recommend Dealer
Yes
Employees Worked With
Gio
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Mar 26, 2024 -

Vera Cadillac responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Experience The Vera Difference Gustavo Rodriguez Service Director

March 23, 2024

My experience is amazing I have been a customer for 7 years and I keep on going back because of. Their wonderful customer service my advisor is Chris and is the best! Always explaining what my car needs More

by bgraibe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 23, 2024 -

Vera Cadillac responded

We are very happy to hear that Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Gustavo Rodriguez Service Director

March 23, 2024

Very professional and knowledgeable Mr . Diaz worked hard to get us the best deal and the car we wanted . He answered all our questions and was a pleasure to work with. More

by FRANTZY0721
Recommend Dealer
Yes
Employees Worked With
Jose Diaz
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Mar 23, 2024 -

Vera Cadillac responded

Thank you for your kind words for Jose Diaz and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Vera Cadillac. Experience The Vera Difference Gustavo Rodriguez Service Director

March 23, 2024

This dealer should be what other dealers should strive to be like. I was very impressed with the experience and the employees More

by bobd542
Recommend Dealer
Yes
Employees Worked With
Gabino Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabino Ramos
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Mar 23, 2024 -

Vera Cadillac responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Experience The Vera Difference Jorge Morales General Sales Manager

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