Vera Cadillac - Service Center

Great job by the customer service representative and the entire staff at Cadillac dealership in Pines. entire staff at Cadillac dealership in Pines. More

Great services and responsive to my needs and questions, provided me with a quote before any work was done. Just like I wanted! Thanks Giovanni Awesome dealership! provided me with a quote before any work was done. Just like I wanted! Thanks Giovanni Awesome dealership! More

Giovanni took care of me and he is the best, deserves a raise, very professional. raise, very professional. More

Service was simple and smooth. In and out within the ETA provided, everything by the book, no surprises. All Ok. provided, everything by the book, no surprises. All Ok. More

I had my vehicle serviced at Vera Cadillac on January 11, 2022. Upon arrival at the dealership I was assisted by Mikell a very helpful, courteous and friendly gentleman. Service was preformed quickly, the 2022. Upon arrival at the dealership I was assisted by Mikell a very helpful, courteous and friendly gentleman. Service was preformed quickly, they even washed and vacuumed my car. I am very pleased with the customer service at Vera Cadillac and would definitely recommend them. More

Very good service work weldone They respected the time Very good service work weldone They respected the time that it was supposed to be .Nice work Very good service work weldone They respected the time that it was supposed to be .Nice work More

Service not good at all. Used ton be good years ago. But not very helpful . not very helpful . More

Normally great service. This time none of my issues were solved. Brought it in for 3 discrepancies. One of the issues/sounds was even recorded and I was told they couldn't replicate it so they couldn't fix solved. Brought it in for 3 discrepancies. One of the issues/sounds was even recorded and I was told they couldn't replicate it so they couldn't fix it. If it happens again to bring it back. Not sure what proof they want if the recording isn't enough. Sounded like a possible leak bc a compressor kept coming on while we drove on the turnpike for 3 hours 2nd issue was the USB plug was loose so Android auto would not stay connected. They told me they couldn't find the problem. Once I picked up my car we tried it again and the service writer said OK yeah its not working. Was told to bring it back the following week to get replaced. This was after them already having my car for 5 days. Thankfully I'm able to get a rental and I live close, but it's still an inconvenience. My service writers are always great, this has more to do with the service center. I'm also pretty patient and understanding about the pandemic and short staff but this time was ridiculous having my vehicle for 5 days, not fixing any of the problems, me having to show them the USB was broken, and having to bring my vehicle back in the following week. Do better Vera Cadillac. More

My service consultant is Giovanni Rubio he listens and cares and makes you feel like you’re part of the Vera family. This is my second car from Vera. cares and makes you feel like you’re part of the Vera family. This is my second car from Vera. More

Great service by great folks. Vehicle was serviced as promised and return clean! Vera is number one in my book!! promised and return clean! Vera is number one in my book!! More