Vern Eide Ford Lincoln

Easy deal Found a good value on a Ford truck online at Vern Eide. Communication with the sales staff was excellent and fast. The sales staff was considerate and Found a good value on a Ford truck online at Vern Eide. Communication with the sales staff was excellent and fast. The sales staff was considerate and professional in getting me a fair deal on a newer truck. Was pleased with my purchase. Had a new salesman, but he knew what he was doing, and was aided by several other people to ensure things went well. More

Les Nuegebauer and the rest of the staff were great! Excellent experience in dealing with Les Neugebauer! We were out of state buyers relying on Les to accurately describe the vehicle before our arrival Excellent experience in dealing with Les Neugebauer! We were out of state buyers relying on Les to accurately describe the vehicle before our arrival. Upon our arrival we were picked up at our hotel in Sioux Falls and driven to the dealership. We were under no obligation to purchase the vehicle if we drove it and did not like it. After a thorough orientation by Les we drove the vehicle and fell in love with it. No pressure from the dealership and the paperwork and process were fast and efficient. We would definitely recommend Eide Ford and specifically Les Neugebauer for the purchase of a new or used vehicle. More

Excellent customer service. I was traveling from northern Wisconsin to Gillette Wyoming for a new work assignment. I own a 2011 Ford Focus with almost 100,000 miles. This has b I was traveling from northern Wisconsin to Gillette Wyoming for a new work assignment. I own a 2011 Ford Focus with almost 100,000 miles. This has been the most trouble free vehicle I have ever owned. Before leaving Wisconsin I noticed the starter seemed a bit sluggish and I thought there may be a problem with the battery. I spent the first night in Eau Claire Wisconsin. The next morning the car still was slow to turn over and I knew that I had a problem with the battery. I decided to continue on with my plan to spend the night in Mitchell South Dakota. Arrived at 5:30 pm and checked in to a hotel and then located the Ford dealer in Mitchell, Vern Eide Ford Lincloln. I got there at 5:50 pm, ten minutes before closing and described my problem to Tami Winter who is a service advisor. I indicated that I would be happy to come back when they opened the next morning but she encouraged me to take care of it immediately. Jared tested the battery within 5 minutes and the test showed one of the battery's cell was bad. I had purchased a new 84 month Ford Motorcraft battery at Larry Miller Ford in Lakewood Colorado in December of 2013. I did not have my invoice with me and Tami suggested I call Larry Miller to retrieve the invoice from their computer records. I called my service advisor there, Ryan Doer, and within 5 minutes he located the invoice, printed it out and faxed it to Tami who then indicated the battery was still covered under warranty 100% parts and labor. Adam is the service manager at Vern Eide and Mike works in the parts department and determined that they had the same battery in stock. Jared installed the battery in less than 10 minutes and I was on my way. Tami, Jared, Mike and Adam all rallied to help me and stayed 40 minutes after closing to get me on my way. This saved me a huge hassle as I am certain the car would not have started the next morning at the hotel. This is why I and my family have been Ford customers for decades and why I will likely trade in my Focus on a 2017 Ford Fusion Platinum Hybrid in a few months. Kudos to all you wonderful people!! More

Good place to buy a truck Great people to work with. Brad Ruhland help me by answering my questions. Very Happy with everyone at the dealership!!I will go back to them for serv Great people to work with. Brad Ruhland help me by answering my questions. Very Happy with everyone at the dealership!!I will go back to them for service on my truck. More

Service Department Dealing with Pamela Engelland who is a Service Advisor was a wonderful experience. She was very knowledgeable and able to answer my questions. She w Dealing with Pamela Engelland who is a Service Advisor was a wonderful experience. She was very knowledgeable and able to answer my questions. She was also very friendly, professional and efficient. More

Well that was easy Buying a vehicle is a major decision. Most people want to browse through the lot and have their questions answered without an aggressive sales rep ho Buying a vehicle is a major decision. Most people want to browse through the lot and have their questions answered without an aggressive sales rep hovering around. Brad Ruhland made shopping at Vern Eide an enjoyable experience. He was professional, knowledgeable of the vehicles and very kind and patient. When it came time to sign on the dotted line, Chris Brink gave detailed explanations of the content of each document with a little added humor to make sure you walked out with a smile. To sum things up, can these two be cloned? Thank you Vern Eide Ford of Mitchell; your staff truly sets your dealership apart from the rest. More

Helpfull sincere Everyone knows the ?old adage of car sales men/ women. crooked dishonest, misleading ,pushy ect. Well you want a breath of fresh air? want honesty? Everyone knows the ?old adage of car sales men/ women. crooked dishonest, misleading ,pushy ect. Well you want a breath of fresh air? want honesty? Come see Ryan Olson. this young man will be straightforward. you want truth see Ryan, You want honesty? see Ryan, You want someone that is helpful but not pushy see Ryan? I'm in my late 50s I have been buying cars since 1976 my first car a 67 2 door Ford Galaxy 390 (wish I had it still) But I have dealt with many many salesmen over the many years, You will be hard pressed to find one that is like Ryan Olson. I met him a month back on the lot looking at some cars after a short while I knew I had found a honest small town farm boy from SD. who wasn't afraid to level with you, one that just wasn't looking to make a sale but wanting you to have the best. Trust me don't settle for less ask for Ryan Olson. y.ou wont be disappointed....... More

Efficient and friendly Mack Miller was really good about following up when I first showed interest in a pick up there. He was knowledgeable about the vehicle and what I coul Mack Miller was really good about following up when I first showed interest in a pick up there. He was knowledgeable about the vehicle and what I could expect out of it. He was very friendly to talk with while we waited for the paperwork to come together. Ben did an amazing job of working out the financial part of things. Definitely on top of things and did everything possible to make it work for me. All in all, I love my pick up and the staff were great about making it happen. More

Most caring and EXCELLENT experience Tyler Sutton and Chris Brink were sensenational guys!! I woud recommend them to anyone. They both gave us every option that we could have from buying Tyler Sutton and Chris Brink were sensenational guys!! I woud recommend them to anyone. They both gave us every option that we could have from buying to leasing. We chose to purchase our FIRST ever new vehicle. It was a great experience for all of us (plus the kiddos loved the snacks and slushies). Thank you all again for the great experience. We will never go anywhere else. We are super excited for our new Ford Explorer!! More

Buying a used car The car was waiting for us when we got there. Our salesman was busy with other customers but a coworker of his helped us right away. We went on a Sa The car was waiting for us when we got there. Our salesman was busy with other customers but a coworker of his helped us right away. We went on a Saturday and we had a great experience. They also filled the tank and washed the car before we left that day. This is our second vehicle we bought from them and will look to them first when we need a vehicle again. More