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Vernon Auto Group
Vernon, TX
5,550 Reviews
The future is here. Everything we do, we believe in challenging the norm. We believe that the automotive purchasing experience is fundamentally flawed. If you are the type of person who wants complete control over your purchase experience without the pressure of a salesperson or having to negotiate back and forth, then we are the dealer group for you.
Streamline processes, nationwide delivery, and purchase experience from the comfort of your home. All with a dedicated Product Specialist, who is commission-free, to help guide you through your experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 5,550 reviews
August 02, 2016
Don't buy their used cars I am a return customer, i purchased a new dodge ram last year, was a good deal, not the best, but needed a car for my daughter to drive for a couple y I am a return customer, i purchased a new dodge ram last year, was a good deal, not the best, but needed a car for my daughter to drive for a couple years, so we looked at a few, they wanted over a $1000 more then the value of Car#1 we looked at, and it had a engine oil leak that made a small spot under the car, and it had only had been setting there for like an hour before we got there to look at it, state of Texas inspections would have fail a cars annual inspection for leaks like that. car#2 we looked at, had tires on it that had uneven wear from an alignment or rotation issue, and i could not feel any tread left, they said it passed the 3/32 min for sale, yeah in their dreams, it has to have a minimum of 3/32 in the lowest spot to pass. car #3 had new looking tires, ran good on the 10 min test drive, but real dirty interior, had to ask them to clean it 3 times before they did it, also tire sensor was going off, asked them to fix it before purchase, they didn't, had to wait 3 hrs after sale to get it done, then drove home, i live 60 miles away, got home, the car would not shift, would not accelerate to get out of the road to park it, called them 2 hrs later, was told we had shifted it into low gear that was all, the car does not have that option to manually shift it to 1st gear. babied it back home, and then it took 10 seconds to start, but issue went away, was told by the dealer ship, SORRY AS IS. I asked them to take it back and let me apply the money to another car, since this one broke down within 2 hrs of buying it, and was told, we'll give you $1500 for trade value, on another car, I paid $3400, so they wanted 1900 plus all the taxes and fee's i paid for their profit. Don't buy there used junk, they don't care about you after the sale, and the salesman, nick ware, texted my daughter "ha ha, the dip #$%^ is going to get a lawyer", I'd not said anything about a lawyer to anyone, I was trying to deal with them and see if they cared about their customers, thinking he was texting someone else about me, very unprofessional, and the management doesn't return your calls, i left several voice mails, messages with other staff, and was sent to a different person every time i called. More
by BadExperience@VernonAutoGroup
August 02, 2016
Amazing service and great price! My experience with Vernon Auto Group was excellent. From start to finish, I was given the exact numbers of the deal and kept informed every step of th My experience with Vernon Auto Group was excellent. From start to finish, I was given the exact numbers of the deal and kept informed every step of the way. My product expert, Kyle, made sure I was satisfied with all information given. Kyle even arranged for installation of a spray-in bed liner and tonneau cover for my 2016 F-350. I can't say enough about what a refreshingly honest and low-pressure experience my vehicle purchase was. I definitely recommend Vernon Auto Group. More
by TomO
August 02, 2016
Loved working with Morgan. Would highly recommend him! Weren't able to get what we wanted for the trade in, and therefore weren't able to trade in our vehicle, but we loved the vehicle that we purchased, a Weren't able to get what we wanted for the trade in, and therefore weren't able to trade in our vehicle, but we loved the vehicle that we purchased, at a great low price. And we loved working with Morgan and recommend him to everyone! More
by Loulou20
Employees Worked With
Morgan Chavez
August 01, 2016
Ryan made this very easy Ryan did a good job of working with us and we were able to get the car that we wanted. We found the car we wanted and we purchased in the same day. Ryan did a good job of working with us and we were able to get the car that we wanted. We found the car we wanted and we purchased in the same day. More
by rnic
Employees Worked With
Ryan Smith
July 31, 2016
Excellent experience Richard was great. Wonderful dealership, great customer service, not pushy. Richard was genuine in making sure we got the best vehicle for us. He was Richard was great. Wonderful dealership, great customer service, not pushy. Richard was genuine in making sure we got the best vehicle for us. He was the best. More
by Daltoncolbert
Employees Worked With
Richard Floyd
July 31, 2016
No pressure sales I made the deal on the Internet had an appointment at 9:30 am got me in and out of there by 10:30. Every one was very cordial. I made the deal on the Internet had an appointment at 9:30 am got me in and out of there by 10:30. Every one was very cordial. More
by Happy2016
Employees Worked With
Kay Lynn Rodriquez , Ryan Smith
July 31, 2016
Best buying experience of my adult life Simply the best buying experience of our adult life! Kyle Echols you ROCK!!! THANK YOU for making this purchase simple, with great pricing and fair Simply the best buying experience of our adult life! Kyle Echols you ROCK!!! THANK YOU for making this purchase simple, with great pricing and fair trade! We are thrilled with our purchase!!!! Bob and Angie Morrow, Seymour TX More
by Deangelia
July 31, 2016
New Dodge Ram 1500 Very easy purchase. Sales guy ryan was very helpful and not pushy at all. Feel like I got a great deal on a great truck! Very easy purchase. Sales guy ryan was very helpful and not pushy at all. Feel like I got a great deal on a great truck! More
by Kyledm
Employees Worked With
Ryan Smith
July 30, 2016
Best experience we've had We went into this dealership because they had a jeep our daughter liked. When we went in, the place was so busy they had to call a salesman from the o We went into this dealership because they had a jeep our daughter liked. When we went in, the place was so busy they had to call a salesman from the other dealership. Morgan came in & helped us. This was a very simple & easy process. We never expected to have this great of an experience. The price of the jeep was very reasonable. The amount given for our trade in was more than we expected. Everything from start to finish was a great experience. I've already decided in a few years when I'm ready for my next car, I'm definitely checking with Vernon Auto group first. More
by Mg70
July 30, 2016
Great experience, easy dealing, upfront pricing They do what they say and are professional in all areas! Brandon answered all questions and gave me several choices. It was a very good experience! They do what they say and are professional in all areas! Brandon answered all questions and gave me several choices. It was a very good experience! More
by Stoke123
Employees Worked With
Ralph Arteaga, Brandon Mitchell
