Victory Mitsubishi

A complete bait and switch. Saw an Audi A-4 on their website for a good price (internet promotion). Went back and forth with the sales rep over the phone and via text and she Saw an Audi A-4 on their website for a good price (internet promotion). Went back and forth with the sales rep over the phone and via text and she was very responsive. Confirmed with her at 10.30 am that the car was available prior to a scheduled 12.45pm appointment. She confirmed that she was on site. Since the website only had one photo of the vehicle asked her to have a sales rep go and view the car to ensure the inside was in good condition; and she confirmed back that they checked and it was. Drove 40 minutes for my appointment and asked to see the vehicle. The sales person indicated that it wasn't available. The manager indicated that it had been sold the previous evening and regrettably their website took time to update, and offered to show other vehicles. Here is my theory. The price and car posted on the internet were probably never available, and was a hook to draw people in. The sales rep was either misinformed or dishonest, and the dealer couldn't deliver on a car they confirmed in writing was available. Possibly the intent was that when a customer anxious to buy a car comes in they would upsell them something else. I would be extremely cautious about doing business with these people. I see a bunch of 5 star ratings on google reviews and they sound suspicious to me, based on my experience. More

Horrible place, no one returns calls and they are all scammers. My car has been sitting there stored for 4 months because they claim part is on back order. I found a dealer that has the part but they wan scammers. My car has been sitting there stored for 4 months because they claim part is on back order. I found a dealer that has the part but they want me to pay $6000 in storage fees which is not my fault parts are on back order I will be contacting the better business bureau More

A penas dos meses de haber adquirido un RDX Acura 2014 y ya tuve que cambiar los frenos de las 4 llantas y las luces también pero tengo una de las luces que no me da nada de luz y cuándo me lo entregaron le ya tuve que cambiar los frenos de las 4 llantas y las luces también pero tengo una de las luces que no me da nada de luz y cuándo me lo entregaron le tiraron agua por encima disque lavado y adentro lleno de pelos de perro!!!! More

Thanks to Ayah, she helped me refinance my car and get lower payments. Made sure she helped me with every step and was very nice ! Ask for ayah lower payments. Made sure she helped me with every step and was very nice ! Ask for ayah More

Ayah was very professional and smile the whole time and help me pick out a suv that I was looking for at a very nice price help me pick out a suv that I was looking for at a very nice price More

Hi, my fiancé and I traded our vehicle for a 2017 Audi. Not even a week of driving, the engine light comes on. We take it to your business’s service center and haven’t gotten our car since. It’s been almos Not even a week of driving, the engine light comes on. We take it to your business’s service center and haven’t gotten our car since. It’s been almost a month. The service center says it could take months just for a back ordered part. How is this fair? We asked all the right questions. How is it just to have no car now and pay for a car note we have barely driven. No loaner car offered. We’ve been spending hundreds renting a car just to go to work. This has caused us an even more financial burden. We have gotten the run around many times with zero action. This is the worst experience I ever had. For a sales person to grab our phone to write their own review and not show any empathy afterwards of us being screwed over since of course they sold the car and got their little commission. This is unacceptable, we are hard working Bronx citizens and are being given the run around. I wish I could go back and never step foot into this place. I have tears in my eyes as I write this out of the stress and frustration this business has caused us. Never in my life and no one even cares to reach out to make things right. It’s really disheartening to say the least. The many phone calls and nothing has happened to make it better for us. More

Worst experience I ever had. Don’t go there. Rude manager, should never deal with customers!! Don’t go there. Rude manager, should never deal with customers!! More

Victory was great. Leaving with an amazing car. Be sure to ask for Brian! Great dealership Leaving with an amazing car. Be sure to ask for Brian! Great dealership More

Thank you to Adrian for my new car, so thankful for you guys helping me out. guys helping me out. More