Victory Mitsubishi

SCAM, Lies and unprofessional business! will waste your time, tell you final price multiple times even if you ask about fees but once you come signing will add between 3500-6000 if you pay cash or finance time, tell you final price multiple times even if you ask about fees but once you come signing will add between 3500-6000 if you pay cash or finance (before tax). I spent two days there. 3h-4h each time, some of the staff is nice and helpful at the beginning but then I been "supported" by David "manager" and Adam "salesmen" who were really unprofessional. When I asked them multiple times about the final price, they gave me a figure that was ok with me, I drove over an hour and half the next day, I have been treated really poorly and when we agreed on a number (which they weren't flexible at all) they moved me to a shady manager for signing, who suddenly added 5K+ to my total amount (pre tax) for a cash deal and 3500 for financing deal after telling them in advance I was not looking for financing. I feel both cheated and mistreated. Avoid at all costs. I am not even mentioning that no one is wearing masks properly there. More

UNETHICAL AND UNPROFESSIONAL ! I have less than 24 hours with car when I realized they gave me no paperwork to take home. I went personally to review the “contract” and the price was inflated by 3,000. Jose with car when I realized they gave me no paperwork to take home. I went personally to review the “contract” and the price was inflated by 3,000. Joseph the finance guy explicitly said that included bank acquisition fees and taxes. LIES ! Acquisition fees are only charged for lease contracts. They just could not explain they simply inflated their advertised price. Managers are arrogant and treat you like they doing us the favor of their time ! How dare they !! Thwy offered me 1 year oil change , one month payment which Stravos said he would use from his COVID relief program. Comes to show how unethical they already are!! I am a female and initially both managers were talking to me in condescending manner until they realized I KNEW WHAT I WAS TALKING ABOUT AND noted their scam! If you buy simply DO NOT SIGN until you review every single detail.! Management is GARBAGE! More

Great service Chris worked hard helping us I will definitely recommended friends and family great service guys thank you we atw very happy with our purchase definitely recommended friends and family great service guys thank you we atw very happy with our purchase More

SCAM SCAM SCAM, ALL LIES, HORRIBLE DEALINGS SCAM, SCAM, SCAM************Scam, Scam, Scam****SCAM. Whole team from top to bottom lied in my case. When they invite you for test drive, car Honda P SCAM, SCAM, SCAM************Scam, Scam, Scam****SCAM. Whole team from top to bottom lied in my case. When they invite you for test drive, car Honda Pilot is not ready to drive. It took 2 weeks to fix car, so very unfair at the first step. I should have read reviews before buying car from them. Do not sign any paper with Joseph finance guy in good faith, you will be cheated for 5k. He never discuss car price or other things like prep and premier essential, just put a paper under the glass screen with yellow highlighting to sign. Buyers usually sign in the hope that may be checking credit score or loan option, but in fact he gets sale letter signed without your consent. He lied to me total expenses 27K, but actual was 4K up. Don't sign paper with him without reading like me, you will be cheated, read their reviews. No bonus $1500 as advertised, internet price inflated by $1800+ for prep. After the deal they back out from all verbal commitments, In my case sales manager Stavros agreed for new tires and some paint and other agent Angel and manager Reena texted me to put new tires and some paint around car but Stavros simply declined at delivery, I have to change 2 tires within days. All scam and full of lies. They know they have cheated and after deal no one takes your phone call. Must make a complaint to NYC attorney general as I did, BBB and DMV to help other innocent buyers. Scam and full of Lies. Be cautious. If you are happy with their deal then must appreciate them, in my case I got worst experience of my life. Be cautious of their unfair means, all team members are experienced in cheating by 5K a case but buyer is innocent, that makes the difference. Worst as compare to other car dealers in NYC. More

Buyer beware : In 2017 I bought a great car a brand new Mitsubishi Outlander no problems ever with the car . The dealership on the other hand lacks integrity in the worst way . 1. Traded car in did not p Mitsubishi Outlander no problems ever with the car . The dealership on the other hand lacks integrity in the worst way . 1. Traded car in did not pay off my note until I threatened legal action almost 3 months I was forced to make a payment to not get sent to collection. 2. Had to goto the dealership personally to assure payment was made no restitution on any funds from the payment I made was offered or paid to me. 3. Was sold a warranted btw with Mitsubishi 's long warranted don't even entertain buying one warranted included many restrictions the worst limited service to the dealership I purchased from unless you are over 100 miles from the dealership . Horrible stipulation. 4. And finally I traded in my car 3 months ago was told when I purchased the car the warrantee was refundable if I were to trade car in or sell car on a pro rated basis. This was confirmed by the warrantee company they completed the refund approval in a matter of weeks now waiting for Victory to refund the money as this is the process I was informed was appropriiate???? 3 months now called last week the check was in the mail lol. Called yesterday no call back. Great customer service???. Never trade a car in here unless you want your credit rating to get hit if you buy a warranted good luck. I think the sales people are the only bright spot here they were very nice and polite. The problems here are the management team and ownership have zero integrity. Just an Fyi Friendly Ford paid my trade off in 5 days Buy there instead. More

I went to buy an Acura MDX with a confirmation from staff the vehicle are available per ad, the advertised vehicles were not there , Then i looked for infinity q60 since i went from NJ . From the first conve the vehicle are available per ad, the advertised vehicles were not there , Then i looked for infinity q60 since i went from NJ . From the first convention they asked my social security because of pandemic. Any Q60 was available another parking lot. After showed the car without telling tge price, they asked my social security” part of their sale policy”. I was waiting more than 45 minutes after i gave my information. Then i told the front, i am going since no one available to discuss about the car they showed me. Andrew the sale person, he told wait another 15 minutes . Again waited with my 2 kids. Then another person asked to go another cabin. The guy told your credit approved. No one talk to me about the car price . Very rude, i was ready to take with advertised price and offered discount in their website. The person told we cannot give you; you are out of state. I asked my personal information. They told they cannot give me back, they need to keep 30 days. I called two days later and spoke to manager my experience with them., her name is Nochole.. She told she will investigate and call back with in 30 minutes. After 2 days no response. Now last 2-3 days i am getting alert about my credit score changes. Please be very careful to give any of your personal information to this dealership . More

No stars! From the owner down to the sales men work on your customer service! Everyone here oversells and under-delivers and no one wants to take accountability for what they did/didn’t do. #blameItOnCovi your customer service! Everyone here oversells and under-delivers and no one wants to take accountability for what they did/didn’t do. #blameItOnCovid More

I was there for more than 8 hours just to replace my front brakes and rotors .... They took about 6 hours just to tell me that was the problem.. front brakes and rotors .... They took about 6 hours just to tell me that was the problem.. More