Victory Mitsubishi

Best customer service. Team effort. I came in got right down to business. In and out. Much respect and professional I would give them 10 Stars. down to business. In and out. Much respect and professional I would give them 10 Stars. More

Lied About Everything Everything I was told was a lie until I got to see a contract... I went in making my price point as explicit as possible. I was shown cars that 'met' Everything I was told was a lie until I got to see a contract... I went in making my price point as explicit as possible. I was shown cars that 'met' the price point, but they'll avoid ever saying out loud that the prices shown require a $2500 down payment. Yes, add $2500 to every price you see. Even before shown any cars I was told that prices require financing, but when i said that this wasn't properly advertised the sales manager said he would honor the online price. That was another lie to get me to spend time looking at cars. After finding a car to buy I was told that if I didn't finance there would be a $1431 additional cost, by the sales manager. As if we had not spoken an hour ago about 'honoring the online price'. Must have dreamed that conversation. The sales manager was wearing sunglasses and refused to take them off because of 'allergies'. I do not trust, nor will I do business with someone whom I cannot look in the eyes. Every question I had about the shady financials he would answer me with words and writing on a blank piece of paper with a market, as if putting words on paper somehow made them true. The most BLATANT lie was when I asked, "if I finance can I pay off the loan within a month with no pre-payment penalty?". His answer was, "of course, there is no pre-payment penalty in New York and hasn't been for 15 years. He then had the AUDACITY to ask me to enter a gentlemen's agreement to not pay off the loan for 3 months, so he could get his financial reserve from the bank. GTFOH! After they run my credit, I go to the financier's office to see figures on paper. This is where i learned that the prices I had been told all day required the $2500 down payment. Still continue to discuss options because I was in need of a new car I talk about the financing and mention to the financier that I plan to pay it off in a week and am glad there's no pre-payment penalty in NY. His response... "there absolutely is a pre-payment penalty of $300, you should have been told that". $300 is nothing at the scale of car purchases, but to be absolutely lied to every step of the way in the most overt, flagrant manner is despicable. I left because I cannot do business with people as dishonest as the sales folks at Victory Mitsubishi. More

Professional very courteous and helpful looking for the customer best interest smart and patient knowledgeable about the cars and pricing well dressed and confident person customer best interest smart and patient knowledgeable about the cars and pricing well dressed and confident person More

Really fast efficient and truthful process was easy and i found something that suited my needs and was also fun to drive. Really good experience. found something that suited my needs and was also fun to drive. Really good experience. More

Well I’m not happy at all because they sold me a car with a scratch an they told me they will pay for the paint and I’m still waiting they lied a scratch an they told me they will pay for the paint and I’m still waiting they lied More

After long periods of years with the company I find the service is very go complete and guaranteed. Customer service to the customers is very good and respectfull. service is very go complete and guaranteed. Customer service to the customers is very good and respectfull. More

Jason was so personable, kind and patient I decided to come back a 2nd day and give more cars a test drive. I didn't want to work with anyone else because Jason never made me feel pressured to do anything come back a 2nd day and give more cars a test drive. I didn't want to work with anyone else because Jason never made me feel pressured to do anything I didn't want to do. He was very knowledgeable on the features of the vehicle when we went for a test drive. I recommend every customer to work with Jason if they're looking to purchase a new or used vehicle. Thanks Jason and Joseph More

Jason Is the beat, he got me sand muy Friends a car ver quico witt no Monet down. He te best, everyone come to him quico witt no Monet down. He te best, everyone come to him More

Excellent customer service. Victory made sure that they would do anything in thier power to assure me that i would drive out with a new vehicle. would do anything in thier power to assure me that i would drive out with a new vehicle. More