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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,561 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,561 reviews

November 10, 2022

I came in for an oil change and to top off my fluids. My car was also making a rattling noise. They told me rattling sound was a loose heat shield and they couldn’t get to it so they were ordering a new More

by kimannesaunders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember the guys name
Nov 10, 2022 -

Victory Toyota of Brook Park responded

i'm sorry you are having issues with your last service. we will be calling you shortly as soon as i find out about your heat shield. and we will also look at your washer solvent to make sure there are no leaks and fill it up for you.

November 10, 2022

They found my problem and fixed it. Car running quieter and feels snug as when I first got it. Fast and efficient! More

by betsyenglish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 10, 2022

Clean, friendly and accessible. They were easy to work with and found the vehicle we were looking for quickly and at the price asked. More

by Ejsmontt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2022 -

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Sam will be happy to help you if you should need anything else. We'll look for you in service with your complimentary Toyota Care maintenance program.

November 09, 2022

Anastasia was extremely helpful throughout the process of ordering and purchasing our new Sienna! We’ve purchased 4 vehicles from Metro and we will be coming back! More

by Albanese.elizabeth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Nov 09, 2022 -

Victory Toyota of Brook Park responded

Elizabeth, Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle purchases. We agree Anastasia is fantastic! We hope to see you again in the future and please enjoy your new Toyota!

November 09, 2022

Always alert you when you need service. . always helpful and timely.. great service with nicer people More

by jbufford1602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 09, 2022

I was able to get my service done even though they didn’t had any appointments available. Thank you for such an excellent customer service. More

by m.mohammed1516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Nov 09, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 09, 2022

Scheduling was easy, over the phone. Quick and quality service. The staffing was nice and professional. The pricing is reasonable. I would definitely recommend Metro Toyota Service Depar More

by MIRKO.KUCINIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 09, 2022

Fixed my moonroof problem. Found the part I needed in their inventory. Took about 20 minutes. Great job 👍 More

by TESLERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 09, 2022

I have been buying cars at Metro forever. I would never go anywhere else. I am treated extremely kindly and with great respect. I appreciate their knowledge and help More

by bmaniker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 09, 2022

Service there is the best I have ever seen and would highly recommend to anyone! More

by Anewdawn1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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