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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,561 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,561 reviews

November 05, 2022

Used the online scheduling and got the service I needed right away. The service staff knew what additional maintenance things were necessary for the car based on mileage More

by Bgillooly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 05, 2022

Very good ser ice and very courteous. They have the experience you expect. The servi ccee cost is higher than I expected. ⁴ More

by Garypellman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 05, 2022

Fantastic service by everyone I met. Kind of annoying being constantly bounced around to different departments when calling. More

by NICKMCCAUSLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 05, 2022

Was very helpful in understanding the car and my options. Professional staff and met expectations More

by hama.brian.a
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hi Brian, Thank you for your kind words about our staff and for your five-star review. We are very pleased you had a great experience and that our staff met your expectations. Let us know if you need anything. Stay safe and Happy driving! -Metro Toyota Customer Care Team

November 05, 2022

Ok Did not return calls when I had a question about the bill Dave G More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hello, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 05, 2022

Great experience dealing with all the folks at Metro Toyota, from Sales to the Financing. More

by MM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your purchase experience such a success, and the whole team here wishes you happy travels on the road ahead!

November 05, 2022

Was pleased by people who work there, very helpful with a purchase on my first car More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Saponari
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hi Tony, Thank you for your 5-star review and for your kind words about our staff. Congratulations on your first car! That's an amazing moment to share with us! Remember to save the number to our Metro Toyota Service Center 216-267-7001. So you can schedule your Toyota Care maintenance. Let us know if you need anything! Stay safe and Happy driving, Metro Toyota Care Team

November 05, 2022

Very pleased with courtesy and kind approaches of the both, Mr Saponari and Mr Lombardo.Everything went in a pleasant and friendly manner. More

by GUZINAL3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Daley, Robert Saponari, Christopher Lombardo
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well. Edgar works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

November 05, 2022

Good service so far a little pricey but overall fine. Didn’t have to wait too long for a oil change and tire rotation. I More

by frankdj9603
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Victory Toyota of Brook Park responded

Hi Frank, Thank you for your five-star review and for your kind words about our Metro Toyota Service Center. We are so pleased you had a short wait time and that your oil change and tire rotation were completed here! We offer outstanding care by Toyota-certified mechanics and genuine Toyota parts and oil. Looking forward to seeing you for your next maintenance! Stay safe and Happy Driving! -Metro Toyota Customer Care Team

November 05, 2022

Best place around to get car serviced. World class service from everyone you meet there. More

by figueroa315
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean McGhee
Nov 05, 2022 -

figueroa315 responded

Thank you for the great service.

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