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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,550 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,550 reviews

October 12, 2022

Metro Toyota was easy to work with. My car looks great and was very clean. Aaron was great to work with, very helpful, and made the buying process as stress free as possible! Only odd More

by Abbey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Victory Toyota of Brook Park responded

We agree Aaron is wonderful and we're grateful to have earned your trust. Thank you again for being a wonderful customer and please enjoy your new vehicle. If you still have concerns please reach out to Aaron and he can review that issue.

October 12, 2022

Great service. Friendly staff. Always a positive experience. Nice to take vehicle to a place you can trust. More

by Rushforacause
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Driver dropped off & picked up. Appreciate the service
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

October 12, 2022

The dealership is a pleasure to work with. Everyone there is very helpful and is willing to work with you. More

by MMARZCOACH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McClish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Thanks for the 5 STAR review, Tony works very hard to make sure that you had a great experience. Please let us know if there is anything we can help with. We'll look for you in service for the complimentary Toyota Care maintenance program!

October 12, 2022

I had an incident with my 2023 Camry ( under 150 miles). I thought the door was going to fall off! I was really upset and I wanted it checked. Scott was very understanding and took care of it. This is my 4t More

by blc537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

blc537 responded

You can post it.

Oct 12, 2022 -

Victory Toyota of Brook Park responded

Thank you for the feedback about the wind noise. It's great to hear that Scott was able to make sure the vehicle is operating as designed. Your safety is a priority for us and please let us know if there is anything else we can help you with. Safe travels!

Oct 13, 2022 -

blc537 responded

For the past 10 years, I’ve had my 2012 Camry serviced at Metro Toyota ( including tires) . I’ve found them to be reliable, competent and very fair. I plan to continue going to Metro with my 2023 Camry.

Oct 22, 2022 -

Victory Toyota of Brook Park responded

Thank you for the support. We value clients like you, please don't hesitate to ask Scott for help if you need it.

Oct 23, 2022 -

blc537 responded

Thank you. I really appreciate it.

October 12, 2022

The staff is always friendly, and they answer all of my questions. The waiting area is comfortable and has good wifi. The service was completed in a reasonable amount of time! More

by alee789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your service experience such a success, and the whole team here wishes you happy travels on the road ahead!

October 12, 2022

The people here at metro toyota , brookpark ohio are friendly, professional and trustworthy. I feel confident that my car is in excellent care when it is getting any work done. I give a shout out to Rob More

by CHESNEYM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 11, 2022

Anastasia and Metro Toyota were a pleasure to work with. I have been working with this dealership for my leases since 2015, and my family has been a loyal customer for over 30 years. They are attentive, kno More

by Bmlangley26
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

We agree Anastasia is wonderful and we're grateful to have earned your trust. Thank you again for being a wonderful customer and please enjoy your new Toyota. Please stop by and say hello when you are in for the complimentary Toyota Care maintenance.

October 11, 2022

Best service center in the area. The people are nice and work quickly. Also the waiting area is amazing. I love the coffee bar. More

by Seth10222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Seth, Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle service. We agree - our service team is fantastic! We hope to see you again in the future and please enjoy your Toyota!

October 11, 2022

Everything just excellent, from scheduling to arrival work preformed in a timely manner and politeness of people handling my work, Thank You More

by leasim.caraballo34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Leasim, Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your service experience such a success, and the whole team here wishes you happy travels on the road ahead!

October 11, 2022

Not at all through with repair services. Fix for the gasoline tank did not work. Took in to look at rear brakes. Did not at all take time to examine brakes . They just just drove the car More

by David Cox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Victory Toyota of Brook Park responded

Sorry you are still having issues please call service manager Chris Shillinger 216-898-2940 to discuss this further.

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