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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,550 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,550 reviews

October 11, 2022

Total professional dealership. Didn’t try to up sell service that we brought the vehicle in for. More

by davemanko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

We appreciate you taking the time to give us a 5 STAR review. Helping our customers stay in their budgets and keeping your Toyota running safely is a top goal of ours. Please let us know if there is something else ewe can help you with and please dive safely!

October 11, 2022

Seemed car was ckd thoroughly & I was kept informed. Was There longer than I expected. More

by GORNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Thank you for your patience while we finished up the service on you Toyota. It's great to hear that the staff kept you updated on what was happening and we'll look to see you again in the future.

October 11, 2022

Always great service from Metro Toyota. The team there is helpful in answering questions and always pleasant. More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Hello Nancy, thank you for your kind review; we are happy to pass along your comments to the team here at Metro Toyota. Thanks again for the recommendation and have an amazing day!

October 11, 2022

Always clean, pleasant staff, service is quick and I never have to wait to get an appointment. More

by Smh71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Thank you for sharing the highlights of your recent experience. It's wonderful to hear that the staff made the servicing of your Toyota so easy and efficient. Have a great fall!

October 11, 2022

The efficiency and concern for the customer is absolutely phenomenal! I love Metro Toyota. They truly treat you like a friend. Joe Rogers and Michael Ferret are to be commended for giving their customers More

by NAYDOLLDST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ferrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Renay, What an outstanding review! Mike, Joe and the Metro team are proud to go the extra mile for our guests, and it's wonderful to hear that you had such a great experience here at Metro Toyota. Thank you tremendously for your positive feedback, and we look forward to your next visit!

October 11, 2022

Great dealership Great people Dealing with them a long time NA Na NA NA NA More

by RDAVISDDS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Daley
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, Thank you! I'm sure that if you need any help Tony will be glad to get it for you. Please stop by and say hello when you're in for the complimentary Toyota Care maintenance program! We'll see you soon

October 10, 2022

Service was good,workers were very nice and helpful and work was done quickly - efficiently and well More

by Chubziztheman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

The service team works hard to make sure that get your Toyota back on the road as quickly as we can. Thank you for taking the time to recognize them for their efforts and we'll see you again in the future.

October 10, 2022

Great dealership Good service Friendly welcome I was happy to see the prices were fair More

by johnmccormic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Victory Toyota of Brook Park responded

John, That's great to hear, we love to see our customers happy here at Metro Toyota! Glad that Justin gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

October 09, 2022

I don't mind when the cosmetic issues are visible on my as-is purchase but when you hide a hole in the carpet under sticky plastic it's quite shady. Never expected it from the dealership I've done business More

by TRUTLEOH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Budziak
Oct 12, 2022 -

Victory Toyota of Brook Park responded

I'm sorry to hear that this happened to you. After the detailing is done, we put down that plastic on all of our preowned vehicles. It should have been repaired prior to that being put down. If you'd like to talk about it please give me a call at 216-898-2902 Chad

October 09, 2022

We’ve been with Metro for 36 years. Leasing our new Camry continued the very good customer experience we have experienced over the years. Ken was available whenever we had question More

by martha_arthur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McClish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Loree
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
Oct 12, 2022 -

Victory Toyota of Brook Park responded

Martha, Repeat and referral business means so much to us, Thank you! I'm sure that if you need any help Ken will be glad to get it for you. Please stop by and say hello when you're in for the complimentary Toyota Care maintenance program! We'll see you soon

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