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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,560 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,560 reviews

October 06, 2022

Was a great buying experience and got the car I wanted much faster than anticipated. Ken worked great to make sure everything went smoothly. More

by pablo9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Pablo, Thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

October 06, 2022

Service Center always give me a great job, even though they made a mistake and blew my passenger headlight during an oil change! They covered it so it’s all good!! More

by ramoncistrunk78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Were sorry that happened to your vehicle while in our care, but it's great to hear that they took care of it correctly. Thank you for the business and we'll look forward to seeing you again.

October 06, 2022

Knowledgeable staff, quick service. Customer well treated. Asked for 3 repairs I felt were needed. Service agent said their not required at the current mileage of my vehicle. Appreciate More

by scheide35mm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

October 06, 2022

Great buying experience. Transaction was smooth and hassle free. I would recommend this dealer highly. No hidden charges or dealer markups and the price quoted was the price More

by Tacoma
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Suzi Loree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Brandon will be happy to help you if you should need anything else. We'll look for you in service with your complimentary Toyota Care maintenance program.

October 06, 2022

Somewhat easy to schedule the appointment. Person I spoke with to schedule was not the friendliest person I have encountered at Metro Toyota. Service was prompt. More

by dfmann51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Thank you for the kind words, were happy the the schedule was easy and that we got your vehicle service done in an efficient manner. If you'd like to contact me about the scheduling interaction please feel free to reach out so we can use it as a training experience. chadh@metrotoyota.com

October 05, 2022

They really care for there customers. They explain all work and why it has to be done. The quote they give you is what you pay. Love metro Toyota More

by HSMARILOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your service experience such a success, and the whole team here wishes you happy travels on the road ahead!

October 05, 2022

Will never go anywhere else. People are friendly and professional, and as quick as possible More

by HOLLY0128216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Holly, We agree the service team is wonderful and we're grateful to have earned your trust. Thank you again for being a wonderful customer and please enjoy your Toyota!

Oct 09, 2022 -

HOLLY0128216 responded

I have been coming to metro Toyota for years now and will not go anywhere else. I love my Toyota

October 05, 2022

Excellent sales and service department that will handle all of your needs. I have been dealing with Metro Toyota since 2015 and I must say that this relationship I’ve had has been very good. More

by EDDURMA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
Oct 08, 2022 -

Victory Toyota of Brook Park responded

What an outstanding review! The Metro team is proud to go the extra mile for our guests, and it's wonderful to hear that this is what keeps you loyal to our dealership. Thank you tremendously for your positive feedback, and we look forward to your next visit!

Oct 09, 2022 -

EDDURMA responded

Thank You!!!

October 05, 2022

Service department always courteous, friendly and very knowledgeable. Work is detailed and explained perfectly. Very happy doing business with Metro. More

by Barb Nekvinda
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Repeat l business means so much to us, Thank you! I'm sure that if you need any help Mike will be glad to get it for you, we'll see you again in the future!

October 05, 2022

Took care of the problem quickly and professionally. Easy to schedule online a b c More

by kcm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Oct 08, 2022 -

Victory Toyota of Brook Park responded

Thank you for the feedback about the ease of the online scheduler. It's great to hear that your vehicles issue was easily resolved and we got you back on the road. Please let us know if there is anything else we can help with!

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