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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,560 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,560 reviews

September 01, 2022

We always appreciate the service at Metro Toyota. The team is friendly and knowledgeable, and they do what they can to accommodate special requests. More

by RBKALEAL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2022 -

Victory Toyota of Brook Park responded

We're happy to hear that you felt comfortable doing business here, Sam is a true professional and takes the time to understand your needs and make sure you get what you wanted. Please let us know if there is anything we missed. When you are here for service please stop by and say hello when you're in for the complimentary Toyota Care maintenance program!

August 31, 2022

This was the easiest car transaction I have ever done. Everyone was very helpful and friendly. Ramona was fabulous. She explained all the bells and whistles in the car and set up my phone for me. More

by monkink
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
Sep 03, 2022 -

Victory Toyota of Brook Park responded

Thank you for your kind words about Ramona Plumlee and for choosing Metro Toyota. We agree she is very pleasant and does make the car buying process easy. Congratulations on your new car! Stay safe and Happy Driving, Metro Toyota Customer Care Team

August 31, 2022

Very helpful and courteous. My pleasure and will recommend both Ramona and Metro Toyota. Thanks again. Ray Woehrman More

by raywoehrman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2022 -

Victory Toyota of Brook Park responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2022

Customer service was excellent, the sales agent was very resourceful and patient. The car delivery got delayed and I wasn’t happy about that because I needed a vehicle as soon as possible, manager had no cl More

by Ana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Sep 03, 2022 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

August 30, 2022

Sam was very helpful from the very start. He explained everything I had questions about and then some. He was very knowledgeable and a pleasant person to work with. More

by Alexanderjtober
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2022 -

Victory Toyota of Brook Park responded

Alexander, Thanks for the 5 STAR review. Please let Sam know if there is anything he can do for you. We'll see you back in a few months for service, so you can use the complimentary Toyota Care maintenance program.

August 30, 2022

Brandon did a great job with my purchase. He was honest, straight forward and upfront with me. I really appreciate the time everyone (Brandon, Ryan & Christopher) at Metro spent with me. More

by DMOJO31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Sep 03, 2022 -

Victory Toyota of Brook Park responded

at Metro Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 29, 2022

Service has always been great. The workers helpful, very friendly and answer all my questions. Bin great and every one is friendly . And that is why l, buy Would lik More

by TGRABSKI270
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Aug 29, 2022 -

Victory Toyota of Brook Park responded

Thank you, for your kind words about our service team and for choosing Metro Toyota's Service Center. We are always here to help and answer any of your questions. Have a great day! -Metro Toyota Customer Care Team

August 28, 2022

Our experience was great! Ryan was so friendly and helpful with financing and Robert is great and helpful when purchasing a new vehicle and I think it was Jerry who entertaine More

by Di
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Saponari
Aug 29, 2022 -

Victory Toyota of Brook Park responded

Di, Thank you for sharing your experience and for your kind words about Ryan Schneider and Robert Saponari. "Grandpa" Jerry loves the little ones when they come in. Congratulations on your new Toyota. Let us know if you need anything. Stay Safe and Happy Driving, Metro Toyota Customer Care Team

August 27, 2022

Jim Greenfield was so helpful with the purchase of a new car. He worked with me to find a hybrid Camry, helping me to understand this car since I've never had a hybrid before. My husband and I had been in a More

by Annemariezverinanolan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
Aug 29, 2022 -

Victory Toyota of Brook Park responded

Annemarie, Thank you so much for your kind words about Jim Greenfield and our team. We agree he is very professional, helpful, knowledgeable, and very responsive. We appreciate your loyalty and business over the years. Congratulations on your new Toyota Hybrid. Let us know if you need anything! Stay Safe and Happy Driving, Metro Toyota Customer Care Team

August 27, 2022

Ramona was incredibly patient, kind and helpful. She went above and beyond in helping me purchase my first car More

by kerem.sayir
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Victory Toyota of Brook Park responded

Kerem, Thank you for your kind words about Ramona. We agree she really does go above and beyond. We are happy you had an amazing first car purchasing experience. Don't forget to stop in and say hello, when you bring your car in for complimentary Toyota Care service. Congratulations on your new Toyota, let us know if you need anything. Stay Safe and Happy Driving, Metro Toyota Customer Care Team

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