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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,566 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,566 reviews

August 05, 2022

Very accommodating dealership, friendly approachable staff, The sales person was extremely knowledgeable about the mechanics of the automobile and explained everything thoroughly More

by Cathy McNamara Kowalski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary "CAP" Capper
Aug 06, 2022 -

Cathy McNamara Kowalski responded

Gary Capper was instrumental with confirming my decision to purchase the 2017 Rav4. I looked at many vehicles from Honda to Subaru.... He helped me understand that a certified Toyota vehicle is a great investment.

Aug 10, 2022 -

Victory Toyota of Brook Park responded

Cathy, Here at Metro Toyota, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 05, 2022

I experienced great service and a beautiful car! Terry was great. Thanks so much! I’ll be back again. More

by ashleynbartone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Victory Toyota of Brook Park responded

Thank you for your kind words about Terry and for making Metro Toyota your dealership. Terry loves to take a personal approach and we agree great service is such a wonderful part of the car buying experience. Let us know if you need anything

August 04, 2022

Very clean place, friendly people, just a good environment to be in. Plus the popcorn is good. More

by toyotaguy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Victory Toyota of Brook Park responded

Meeting and exceeding your expectations is always a top priority at Metro Toyota. We're glad to hear we made your purchase experience such a success, and the whole team here wishes you happy travels on the road ahead!

August 04, 2022

They did exactly as promised. No hidden fees. Super nice people. Got back to me quickly during the inquiry stage. Have recommended to others. More

by fzumpano
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo, Craig Budziak
Aug 10, 2022 -

Victory Toyota of Brook Park responded

We're happy to hear that you felt comfortable doing business here, Sam is a true professional and takes the time to understand your needs and make sure you get what you wanted. Please let us know if there is anything we missed. When you are here for service please stop by and say hello when you're in for the complimentary Toyota Care maintenance program!

August 03, 2022

Always the best the what I needed great hard working. Friendly the best thank you More

by luckluckylady
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Sam will be happy to help you if you should need anything else. We'll look for you in service with your complimentary Toyota Care maintenance program.

August 03, 2022

Everyone in this dealership is so kind and nice and really helpful especially Cap and Ryan. Cap helped me find a super nice car within my budget and I absolutely love it. Ryan was very helpful with me More

by ASHLEIGHLYNNETTE675
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary "CAP" Capper
Aug 04, 2022 -

Victory Toyota of Brook Park responded

Your recommendation of Gary "CAP" Capper and the team makes our day! Thank you for choosing Metro Toyota, it is gratifying to know that your purchase experience was so successful and pressure-free. Enjoy your new car!

August 03, 2022

Metro Toyota very good experience working with Tony Overman and very knowledgeable of the Toyota tundra More

by R12K54
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
Aug 04, 2022 -

Victory Toyota of Brook Park responded

Thank you for your kind words about Tony Overman and for choosing Metro Toyota. We agree heis very pleasant and does make the car buying process easy. Congratulations on your new car! Stay safe and Happy Driving, Metro Toyota Customer Care Team

July 30, 2022

Ken was super knowledgeable, comfortable to work with and provided great communication throughout the ordering and purchasing processes More

by Lizzieboo47
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Victory Toyota of Brook Park responded

Hi Lizzie, Thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

July 30, 2022

Very committed and professional to helping us get the car we wanted. Straightforward. Anastacia and Bob went out of their way to make the experience pleasant and fun and were friendly. More

by Tperry733
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Aug 01, 2022 -

Victory Toyota of Brook Park responded

TP, Thank you for the 5 STAR review, Anastasia works very hard to make sure that you were kept informed as you waited for you vehicle to arrive. Please let us know if there is anything we can help with. We'll look for you in service for the complimentary Toyota Care maintenance program!

July 29, 2022

Every time I go there to get a new vehicle they treat me like family and make sure that I’m well taken care of and make sure that I get what I want More

by MILLSORAL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Jul 30, 2022 -

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, Thank you! I'm sure that if you need any help Anastasia and Ramona will be glad to help you. Please stop by and say hello when you're in for the complimentary Toyota Care maintenance program! We'll see you soon

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