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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,560 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,560 reviews

July 01, 2021

Mi hermana me recomendó que viniera a ver a Súper Edgar y me lleve la Highlander deportiva de 7 pasajeros.. More

by ramosnathaly16
Recommend Dealer
Yes
Employees Worked With
Edgar Arevalo
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Muchas gracias por tu palabras manja con cuidado y que tengas un lindo dia y gracias por compra con Metro Toyota. 

July 01, 2021

Brandon was a great salesman. He was very easy to work with and very helpful. I would highly recommend coming to see him for a car purchase. More

by Phunguyen983
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Brandon Sutton loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

June 30, 2021

I went second time for driver side sliding door problem . First time they said there was object stuck in there. I still had a problem . Second time they couldn't find any problems More

by RAMESH_PANDYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Victory Toyota of Brook Park responded

Hello, Thank you for your business and bringing this to our attention. Please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. - Metro Toyota Customer Care Team

June 30, 2021

Fair and honest service, no hidden agenda- just helpful people and a flexible courtesy shuttle driven by the nicest guy in Cleveland. Would definitely recommend. More

by MountainGoat1981
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The shuttle man!
Jul 01, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

June 30, 2021

Ramona is an expert on how to make my new Toyota work "my way." She knows all the ins and outs of the car's features and clearly explains the complicated stuff. All this is done with enthusiasm! Our fam More

by cjordan911
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Schneider
Jul 01, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Ramona Plumlee loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

June 29, 2021

Excellent dealership. They continue to find the perfect cars and the staff is always friendly and informative. Ramona Plumlee made the experience completely relaxed and enjoyable. She took the time to expl More

by John Dickson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

June 29, 2021

My service experience was great.. The drop off was seamless, and wait for service to be completed was fast. My one and only complaint and this has nothing to do with the service. Their car wash is n More

by slimhead
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Our team loved working with you. See you next time! - Metro Toyota Customer Care Team

June 29, 2021

I have used this center for nearly 20 years for my 2 Toyotas, while other members of my family have purchased othe makes of cars and struggled to fiind half the professionalism and quality I have alway More

by LCB2478734
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

June 29, 2021

My lights in my dashboard is not working since I got my car back from them More

by martindre1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Barrier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Victory Toyota of Brook Park responded

Hello Martin, Can you please reach out to service manager Chris Schillinger, at 216-267-7000 ext 158 to discuss this. We want to get to the bottom of this. Thank you. - Metro Toyota Customer Care Team

Jul 01, 2021 -

martindre1977 responded

I called Chris Schillinger he has not called back

June 29, 2021

The experience was great and fast got me in and out in no time. I recommend them their services to everyone I know including my family. Thank you… More

by Fomarnieves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maggie Colan, Sarah Byrne
Jun 30, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and for your business. - Metro Toyota Customer Care Team

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