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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,560 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,560 reviews

June 17, 2021

METRO TOYOTA is a wonderful dealership. This is the fourth car that I purchased. Both Berry and JIM Greenfield we’re outstanding . Jim spent a lot of time teaching me how do use my phone, mapping and a More

by Hobackjoe1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Saponari
Jun 17, 2021 -

Hobackjoe1 responded

Metro Toyota Is outstanding Dealer. This is my 4th car from them. Everything about this Dealer is great. From Buying to Service is outstanding.

June 17, 2021

Very pleasant experience.Ramona was courteous, helpful, returned calls , and answered questions. Also appreciated the timely manner in handling the transaction. Will definitely choose Metro again. More

by Josepi21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 17, 2021

They were very helpful and upfront about the process and the vehicle. Got the title in a timely manner. Overall a smooth, easy process. Thanks, Terry! More

by Mikeandbeckymac
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 17, 2021

We have been using MetroToyita since 1992, and we won't go to any other dealership. They treat us like family, and Ramona is great! More

by db&db30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 17, 2021

Bought a certified used RAV4 from Terry and he was absolutely fantastic. Definitely exceeded my expectations. Everyone at the dealership was great from start to finish. Highly recommend! More

by Linkstar82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brie Knipper
Jun 21, 2021 -

Victory Toyota of Brook Park responded

Thank you for your kind words and business! Come back any time and have a great day. - Metro Toyota Customer Care Team

June 16, 2021

Great salesperson, who actually listened to our needs and keep us in budget. We got a Mazda CX-9 with EVERYTHING I had asked for. Thanks Mike! More

by MConcepcion
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ferrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Mike Ferrett loved working with you and so did our team. See you next time! - Metro Toyota Customer Care Team

June 16, 2021

Anastasia was awesome and very helpful. Love my new ride. Thanks to all sales staff that helped, you were all very friendly throughout the process. More

by danielbeck297
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Anastasia Kaluszyk loved working with you and so did our team. We love the photo! See you next time! - Metro Toyota Customer Care Team

June 16, 2021

From the moment we walked through the door there was a sense of professionalism and an eagerness to work with us that other dealerships we had visited lacked. No pressure. No one shadowing us as we checke More

by CATPACK5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo, Craig Budziak
Jun 16, 2021 -

Victory Toyota of Brook Park responded

This is the exact experience we strive for every day! Thank you for coming in and your business. - Metro Toyota Customer Care Team

June 16, 2021

Aquí vengo a metro a ver a SuperEdgar porque una amiga me recomendó que lo viniera a ver. Después de ver algunos carros escojo la que me gustaba. Recomendado!! More

by ingridkatona
Recommend Dealer
Yes
Employees Worked With
Edgar Arevalo
Jun 17, 2021 -

Victory Toyota of Brook Park responded

Muchas gracias por tu palabras manja con cuidado y que tengas un lindo dia y gracias por compra con Metro Toyota.  - Metro Toyota Customer Care Team

June 16, 2021

The made me pay 140 for a diagnostic to tell me they could properly diagnose my car because the battery was dead so I feel it was a waste of money and I still don’t know what’s wrong with my car More

by Deirdre14hearts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Hana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Victory Toyota of Brook Park responded

Hello, We would like to get to the bottom of this, can you please reach out to our Service Manager, Chris Schillinger at 216-267-7000 ext 158 to discuss this. Thank you. - Metro Toyota Customer Care Team

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