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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,561 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,561 reviews

May 06, 2021

We had a very positive experience with Metro Toyota and Robert Saponari and Chris Lombardo. Thanks, guys. Love the car. You made the experience very easy and enjoyable. More

by Matt Traum
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lombardo, Robert Saponari
May 13, 2021 -

Victory Toyota of Brook Park responded

Hi Matt Traum, Thank you so much for sharing your positive experience with Metro Toyota and for your kind words about Robert Saponari and Chris Lombardo. We love hearing that you had a very easy and enjoyable experience. Let us know if you need anything! Stay Safe and Happy Driving, Metro Toyota Customer Care Team

May 06, 2021

Timely & Attentive. Diagnosed the problem in due time and properly advised me regarding all the necessary upcoming steps. Further followed up on after service instructions for picking up my car. More

by Staki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Victory Toyota of Brook Park responded

Hi Staki, Thank you for taking the time to share your experience with our Metro Toyota Service Center and for your kind words about Mike Hana. He truly makes each one of his customers feel informed and advised on the necessary upcoming steps and follows up to ensure you are taken care of. Let us know if you need anything. Stay safe and happy driving, Metro Toyota customer care Team

May 06, 2021

Amazing staff. Ramona and Chris Made our process very smooth and explained everything very well.We have been Enjoying our 2021 Hybrid Highlander. Will definitely recommend our family and friends to this More

by RIVERAAIDAI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Arevalo, Christopher Lombardo, Craig Budziak
May 13, 2021 -

Victory Toyota of Brook Park responded

Hi Riveraaidai, Thank you for taking the time to share your experience and for your kind words about Ramona Plumlee and Christopher Lombardo. The 2021 Hybrid Highlander is a great choice! Congratulations. Let us know if you need anything. Stay safe and happy driving, Metro Toyota Customer Care Team

May 06, 2021

I feel the whole atmosphere was excellent, welcoming anyone who enters in without judgement. Mike has integrity and delivered exceptional customer service to me and will provide honesty to any serious b More

by Emeka I.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Ferrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
May 13, 2021 -

Victory Toyota of Brook Park responded

Hi Emeka, Thank you for taking the time to share your experience with Metro Toyota and for your kind words about Mike Ferrett and Craig Budziak. You are right Mike has exceptional customer service and treats each customer with integrity. We are very pleased you had such a wonderful time. Let us know if you need anything. Stay safe and happy driving, Metro Toyota Customer Care Team

May 05, 2021

A plus service all the way aroundI have bought several A plus service all the way around I have bought several vehicles here and love the service every time Ken Konopka was great I will return More

by Joejoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Victory Toyota of Brook Park responded

Hello Joe, Thank you for sharing your experience and the kind words about Ken Konopka. Let us know if you need anything. Stay Safe and Happy Driving, Metro Toyota Customer Care Team

May 05, 2021

Brandon Sutton made it very easy for us to trade in our 2019 Camry LE with low Mileage and purchase a New 2021 Camry LE /Sun roof . More

by GS17785
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Victory Toyota of Brook Park responded

Thank you for taking the time to share your experience and for your kind words about Brandon Sutton. Congratulations on your New 2021 Camry LE w/ Sun roof. That's going to be nice to drive in this beautiful weather. Let us know if you need anything. Stay Safe and Happy Driving, Metro Toyota Customer Care Team

May 04, 2021

Brandon did a wonderful job. He was very friendly and informative. His expertise helped us find a vehicle that we love. Would recommend him to our closest family and friends. More

by Pam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Victory Toyota of Brook Park responded

Thank you for stopping in and sharing your experience. Brandon loved working with you and welcome to the Metro Toyota Family. - Metro Toyota Customer Care Team

May 04, 2021

The staff at Metro Toyota was courteous and professional. It was a smooth experience. They even picked me up from my lease turn in at another dealer so I didn’t have to pay for an Uber ride.Ramona was kind, More

by Andy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Victory Toyota of Brook Park responded

Thank you, Andy. This means the world to us and we appreciate you sharing your experience. Come back any time! - Metro Toyota Customer Care Team

May 04, 2021

Brandon was extremely friendly, great customer service, made sure that his clients were well informed before making any decisions. As well as, accommodating to needs regarding the purchase! More

by Svetlana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Sutton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Victory Toyota of Brook Park responded

Thank you, Svetlana! We love hearing this and we all loved working with you. Come back any time! - Metro Toyota Customer Care Team

May 04, 2021

There was a mind-boggling number of papers to sign.Staff There was a mind-boggling number of papers to sign. Staff at Toyota were helpful. Tony was pleasant and helpful to both me and my friend since I pur More

by MOLLYBRUDNICK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
May 13, 2021 -

Victory Toyota of Brook Park responded

Hi Molly, Thank you for taking the time to share your experience. There are a number of documents to sign in order to get squared away. As for your questions about the memorandum title, feel free to call 216-267-7000 ext 137. Generally speaking, you would usually receive that in the mail anywhere from 2-3 weeks after the purchase date. Let us know if you need anything. Stay Safe and Happy Driving, Metro Toyota Customer Care Team

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