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Victory Toyota of Brook Park
Brook Park, OH
7,556 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,556 reviews
August 10, 2020
Very satisfied I was very satisfied with my experience. I was able to identify and virtually see the vehicle I wanted. It was a very good deal. The 2016 RAV 4 is lik I was very satisfied with my experience. I was able to identify and virtually see the vehicle I wanted. It was a very good deal. The 2016 RAV 4 is like new! The dealer was also willing to give me a good trade in price, better than anywhere else I looked. The staff was very courteous and professional. They made the whole experience very easy for me. More
by 2020
Employees Worked With
not sure about the man who helped me with the paperwork at the dealership - also great., Gary "CAP" Capper
August 10, 2020
Hable por telefono y Nemi contesto, luego me presento a SuperEdgar para que me ayudara a escojer el carro que necesitaba. Me termine llevando in Toyota Camry AWD! Recomendado! SuperEdgar para que me ayudara a escojer el carro que necesitaba. Me termine llevando in Toyota Camry AWD! Recomendado! More
by lizrodriguez2672
Employees Worked With
Edgar Arevalo
August 10, 2020
Picking up my truck My service tech was very professional and explained the services he preformed on my truck. The porter was friendly. The service writer seemed to disco My service tech was very professional and explained the services he preformed on my truck. The porter was friendly. The service writer seemed to discount my ability to recognize my own vehicle from 50ft away. More
by nurselynne
Verified CustomerEmployees Worked With
I do not remember anyone's name except the service tech's name was Kevin
August 09, 2020
Long Time Customer I have been going to Metro Toyota for over 30 years and their service is still outstanding!! Top notch service personnel that are always friendly and I have been going to Metro Toyota for over 30 years and their service is still outstanding!! Top notch service personnel that are always friendly and helpful! More
by Jann M.
Employees Worked With
August 08, 2020
We have dealt with Toyota approximately 20 years the last several leases with the same salesman, Robert Saponari. He has been great and we also are always happy with not only the performance of our vehicles several leases with the same salesman, Robert Saponari. He has been great and we also are always happy with not only the performance of our vehicles but also everone in the sales and service department.we are definitely a Toyota family . Although usually get camry which we love this time we got one Camry and one Rav4 More
by Deb
Employees Worked With
Robert Saponari, Craig Budziak
August 08, 2020
Purchasing our car at Metro was a great experience. Anastasia, Chad and Dawn were extremely helpful, knowledgeable and friendly and helped to make things seamless. Anastasia, Chad and Dawn were extremely helpful, knowledgeable and friendly and helped to make things seamless. More
by Jason
August 07, 2020
I thought the service package I purchased included air filters per who I spoken too when I purchased and this is the second time I purchased this package and filters were exchanged in prior services filters per who I spoken too when I purchased and this is the second time I purchased this package and filters were exchanged in prior services More
by NITO1976
Employees Worked With
don't know who assisted me
August 07, 2020
Good shopping experience and great car Our sales representative provides us with very attentive service and was very knowledgeable about the vehicle we ultimately purchased. We didn't feel Our sales representative provides us with very attentive service and was very knowledgeable about the vehicle we ultimately purchased. We didn't feel pressured into the sale, and he was very patient with us. Overall, a very good shopping experience and happy with the car we bought (almost like new). More
by Juan A.
August 07, 2020
Terrible service For the first time in ten years I was so disappointed with the treatment of my car that I take excellent care of. The first thing was my key which wa For the first time in ten years I was so disappointed with the treatment of my car that I take excellent care of. The first thing was my key which was not in the ignition but thrown on the dashboard of my car which had oil on it and when they threw it on my dashboard it had oil on my dashboard, then I had noticed that oil was smeared on the gear shift, door handle, door panel and a big hand print was right on my hood where they slammed it shut. I have never got my car back so dirty the whole ten years I have been coming there. Also the sticker that they put on the windshield for the next oil change was rolled up and thrown in my console. What a shame that they didn't give a crap about my car and treated it that way. No pride in there work, they dirty my car and treated it with no respect. Now I wonder if the oil was changed in the first place but with oil all over the interior I think it might have been, or they just might of topped it off. What a disgrace, I wanted to turn around when I left and showed them my car and how they treated it but I knew nothing would be done about it. No one cared enough to worry about the treatment of my car in the first place. What a shame Toyota allowed this to happen. More
by CHAMBERS98
August 07, 2020
Always customer friendly The level of customer service has always been excellent, Gary Capper is an excellent representative for Metro Toyota. My wife and I have decided to The level of customer service has always been excellent, Gary Capper is an excellent representative for Metro Toyota. My wife and I have decided to purchase our leased vehicle and plan on continuing the servicing of the vehicle exclusively with Metro. More
by JKACVINSKY777
