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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,555 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,555 reviews

July 11, 2020

Returning customer Great customer service again & again Many Thanks to the Chris for the prompt and courtious buying experience ,I will return again when I need anoth More

by Purestock92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ollar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Victory Toyota of Brook Park responded

Thank you for the great review!

July 11, 2020

2017 RAV4 I saw the car Friday the 3rd, test drove it Monday the 6th and it was in my driveway Thursday the 9th! I hadn't bought a car in 8 years and I couldn' More

by Barb D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary "CAP" Capper
Jul 14, 2020 -

Victory Toyota of Brook Park responded

Quick and to the point! Cap knows what he is doing and always puts customers first. Thank you for stopping in, Barb. You can't ask for a better review. Welcome to the Metro Toyota Family.

July 11, 2020

Always excellent service I bought my car here and Metro Toyota and always have come here for service. It is excellent, reliable service. The team takes good care of me and m More

by hoogwerf
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Victory Toyota of Brook Park responded

Exactly what we like to hear. Thank you and come back any time.

July 11, 2020

a great dealership Every time I deal with Metro Toyota they are friendly,profesional,courteous,helpful and timely. I have been a customer for over forty years! I just fi More

by glen_stevens1248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Suzi Loree
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Daley, Maggie Colan, Sarah Byrne
Jul 14, 2020 -

Victory Toyota of Brook Park responded

We love to hear this, Glen. Hearing this from a loyal customer is the reason why we wake up happy everyday. Have a marvelous day.

July 11, 2020

Very good experience Pleasant, friendly, Very informative and thorough. Easy to work with and fair. I've purchased my last 5 cars from them and keep going back. More

by Cheri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Budziak
Jul 14, 2020 -

Victory Toyota of Brook Park responded

5 Cars?!?! Thank you, Cheri. We appreciate your loyalty. Enjoy your new ride!

July 10, 2020

Friendly expert professional service. Very nice and clean dealership. From the top down I received genuine care in terms of dealership's meeting my needs. I would highly recommend this dealership due t More

by trustinme8249
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2020 -

Victory Toyota of Brook Park responded

I don't think we can ask for a better review. 5 stars across the board and nothing but positive things to say. Thank you for sharing your thoughts, it made our day.

July 10, 2020

great job by anastasia was helpful anastasia kaluszyk she was low key! fun to work with! she did one xxxx of a job! if she can put up withme cant wait to come back. ever person at metro More

by Puttgreenlarry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Lombardo, Craig Budziak
Jul 14, 2020 -

Victory Toyota of Brook Park responded

YES! Having fun at work is the only way to do it. Thank you for coming in and have a great day.

July 10, 2020

Great Experience Great Price Even Better Salesman! This is the 2nd time we've purchased a Sienna from Metro Toyota and couldn't be more please with our experience. Terry put up with a lot from me! but More

by beth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Daley
Jul 14, 2020 -

Victory Toyota of Brook Park responded

Thank you, Beth! Enjoy your Sienna and have a great day!

July 10, 2020

I would have liked more communication. I felt like I should have gotten an explanation why my trade in value was so low, when NADA had a higher trade in value. I liked Terry very much, he did what he co More

by Dyostdesign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Jelleson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dawn Bell
Jul 14, 2020 -

Victory Toyota of Brook Park responded

Thank you for sharing your thoughts. We strive to make every client as satisfied as possible.

July 10, 2020

Everyone was great. I had stopped and looked on a Friday and bought my car in the following days. Had read great reviews on the Camry, read up on the car and went to work finding what I was looking for with More

by Doug
Recommend Dealer
Yes
Employees Worked With
Gary "CAP" Capper
Jul 14, 2020 -

Victory Toyota of Brook Park responded

Thank you, Doug! We pride ourselves on our knowledge and customer service. Welcome to the Metro Toyota family and enjoy your new ride.

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