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Victory Toyota of Brook Park
Brook Park, OH
7,561 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,561 reviews
December 07, 2018
Great experience Very patient and understanding. Worked with me to get the best possible deal. Would definitely recommend to anyone who is looking to get a new car. Very patient and understanding. Worked with me to get the best possible deal. Would definitely recommend to anyone who is looking to get a new car. More
by ZS
Verified Customer
December 07, 2018
Service was excellent and very professional. I recently had a need to service department attention to replace a burned out head light bulb. I considered this to be an urgent need for prompt serv I recently had a need to service department attention to replace a burned out head light bulb. I considered this to be an urgent need for prompt service attention. My call to Metro Toyota was handled with the urgency I needed to fix the problem. More
by BROWNS1998
Employees Worked With
Maggie Colan
December 07, 2018
Good old fashioned, fair, reasonable deal!!! Overall great experience! My wife and I knew what we wanted and it was the 3rd dealership we worked with. They were fair and honest and military frien Overall great experience! My wife and I knew what we wanted and it was the 3rd dealership we worked with. They were fair and honest and military friendly. WAY better experience than Sunnyside Toyota in North Olmsted. I'd highly recommend. Gary Capper "Cap" is a veteran as well and a straight shooter for a salesman. My wife is happy and that makes me happy. Seriously, don't mess around elsewhere. You'll thank me later. Thanks Metro!!!!! Curt More
by curt2969
Employees Worked With
Gary "CAP" Capper
December 07, 2018
Metro Toyota “Cap” is the man Great dealership with great people and customer service. Our salesman Gary “Cap” Capper was awesome, and helped to get the deal together. The entire e Great dealership with great people and customer service. Our salesman Gary “Cap” Capper was awesome, and helped to get the deal together. The entire experience was great and the dealership is very professional. More
by Cle.guy
Employees Worked With
Gary "CAP" Capper, Jim Campo
December 07, 2018
40K mile Tundra scheduled service Went just as all the other trips for scheduled maintenance in the past...Fast, efficient and courteous! Highly recommend Metro Toyota for sales and se Went just as all the other trips for scheduled maintenance in the past...Fast, efficient and courteous! Highly recommend Metro Toyota for sales and service. More
by donho1
Employees Worked With
Maggie Colan
December 07, 2018
Had an appointment brought in 1 day early , was not complete No sense of urgency to get my car completed I had an appointment brought in 1 day early left overnight was not touched at all. No sense of urgency to get my car completed I had an appointment brought in 1 day early left overnight was not touched at all. More
by lennie.jay2
December 07, 2018
Questionable oil change processes. I scheduled my oil change due to the maintenance required read-out on my dashboard. This reading automatically appears when you reach 5,000 miles, how I scheduled my oil change due to the maintenance required read-out on my dashboard. This reading automatically appears when you reach 5,000 miles, however if your using synthetic like we do and paying twice as much; then it's good up 10,000 miles. I questioned this with their service department, inquiring how can we clear this dashboard maintenance message without changing the oil. Answer- you can't this a factory set reminder!! If you're reading this I recommend not paying and selecting the higher synthetic oil unless you don't mind looking at your maintenance required message for the remaining 5,000 duration. This message blocks out my outside & inside temp readings. More
by JOHANSENSR
Employees Worked With
Stephanie Talbot
December 06, 2018
Best Sales Team in Cleveland Ramona made the typically-stressful car purchase experience a completely relaxed process. She has to be the nicest person employed at Metro Toyota! Ramona made the typically-stressful car purchase experience a completely relaxed process. She has to be the nicest person employed at Metro Toyota! I would happily return to buy or sell any vehicle in the future. More
by synergycar
Employees Worked With
December 06, 2018
Ripoff I was told I needed tires. I do . I was told I needed front brakes.pads,hardware & rotors. Thru front wheels the surface of the rotors appeared smoo I was told I needed tires. I do . I was told I needed front brakes.pads,hardware & rotors. Thru front wheels the surface of the rotors appeared smooth.l stopped & bought new pads & hardware. Pads were getting thin but were not close to metal backing .hardware is stainless steel .No rust or corrosion! A lady followed me from service area to showroom & asked about trading for new vehicle. I declined! More
by JSEUBANKS
Employees Worked With
Daniel Brady, Maggie Colan
December 05, 2018
Best overall dealership in Cleveland I mixed up my Mondays and they still took me for the oil change. Aren't they just the best? The sales team and service team are outstanding. I mixed up my Mondays and they still took me for the oil change. Aren't they just the best? The sales team and service team are outstanding. More
by gibbers52
Employees Worked With
