Victory Toyota of Brook Park

"Cap" is thoughtful salesman Last week I bought a RAV4 from Gary "Cap" Capper at Metro Toyota in Brookpark Ohio. A few months ago my son and I were just window shopping all kinds Last week I bought a RAV4 from Gary "Cap" Capper at Metro Toyota in Brookpark Ohio. A few months ago my son and I were just window shopping all kinds of used car options with no intent of purchase at that time. Cap helped us compare cars and features and models and talked with us about the advantages of each, even though we were clearly not yet in the market. My son is to young to drive but he took us both seriously. I knew I would look him up when we were ready to buy. So last week I went in and he immediately found some options and not long after that I was driving home a nice used car with exactly what we wanted and a warrantee like a new car: If you are even thinking about a car, "Cap" will help you find what you want and need. More

Loving it Great service. Joe talked me through everything he was dpi.g and what needed to be done. Answered all.my questions. Felt comfortable with him working Great service. Joe talked me through everything he was dpi.g and what needed to be done. Answered all.my questions. Felt comfortable with him working on my car More

Great My car was serviced on time. Dealership was clean. My car was washed and ready on time. I also enjoy the coffee and bakery bar. My car was serviced on time. Dealership was clean. My car was washed and ready on time. I also enjoy the coffee and bakery bar. More

Excellent service From Scott Berrier I have purchased 9 Toyota’s in my life from Metro Toyota. They have the best service department. My car was vandalized and I needed my side passenge I have purchased 9 Toyota’s in my life from Metro Toyota. They have the best service department. My car was vandalized and I needed my side passenger mirror replaced. I emailed Scott Berrier on Monday morning; he called me at 7:30. He gave me a price, said he would have the part the next day and we set up an appt for Wednesday. Was in and out in 40 minutes. I have always received excellent customer service from Scott. More

Serviceservice for my toyita Everything was great. I have no complaints about anything I love my car and having nothing to add Kudos to Maggie Thanks so much Harriette Everything was great. I have no complaints about anything I love my car and having nothing to add Kudos to Maggie Thanks so much Harriette More

Always a great experience. A good service as usual. Joe Rogers did a great job as a service writer, and fixed a few issues on my car as well as getting the 20,000 like oil chang A good service as usual. Joe Rogers did a great job as a service writer, and fixed a few issues on my car as well as getting the 20,000 like oil change and service done quickly for me. More

Great service I was told my service would take upwards of three hours. I was in and out in two and a half. They were accommodating for my whole stay. I was told my service would take upwards of three hours. I was in and out in two and a half. They were accommodating for my whole stay. More

Tony provided us with great service. He was very knowledgeable about his products. He has great customer service skills. He is patient and explained every process thoroughly. He was not t He was very knowledgeable about his products. He has great customer service skills. He is patient and explained every process thoroughly. He was not too pushy giving us time to make our decision. More

Maintenance and Recall I have been going to Metro Toyota on at 13775 Brookpark Rd. for almost 30 years. I was able to get a new car after my divorce when I was having credi I have been going to Metro Toyota on at 13775 Brookpark Rd. for almost 30 years. I was able to get a new car after my divorce when I was having credit issues. They were kind, helpful and respectful of my situation. I have never left because of the dependability and friendships I have built there. I started with John Fadel in the finance area and Gary Capp in Sales. Since John Fadel left I have been working with Jim Campo. My daughter has also become a customer and I continue to refer my friends. I always feel confident that they are doing the best they can for me and my family. I actually live across the street from Sunnyside Toyota in North Olmsted but I continue to return to Metro for their great customer service. More

Great service! I've been going to Metro for several years now. They have consistently provided excellent care for my car. The staff is friendly, super knowledgeable I've been going to Metro for several years now. They have consistently provided excellent care for my car. The staff is friendly, super knowledgeable and very pleasant to work with. I highly recommend them and am looking forward to getting my next Highlander there. Thank you Metro Toyota! More