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Victory Toyota of Brook Park
Brook Park, OH
7,549 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,549 reviews
July 31, 2018
Excellent customer service Mr. Sam Ibrahim was extremely courteous. He had made my first new car purchase easy and effortless. He was very knowledgeable about all the makes and Mr. Sam Ibrahim was extremely courteous. He had made my first new car purchase easy and effortless. He was very knowledgeable about all the makes and models that I was instrested in. I ended up choosing the Toyota Highlander and couldn't be any happier. Before making my final decision he made sure to answer and address all the questions and concerns I had. Upon leaving with my new car Mr. Ibrahim demonstrated and explained all the features that were available for my car. He helped me adjust the settings of my new car to fit my needs and desires. He provided me with the greatest customer service. More
by Abe
Employees Worked With
July 31, 2018
Sam Ibrahim-Sales Rep Sam was a great help to us. He kept going back and forth to the Sales Manager to try to get us the price that we asked even though he know it probably Sam was a great help to us. He kept going back and forth to the Sales Manager to try to get us the price that we asked even though he know it probably won't go through but he still tried unlike other sales rep that's not from Metro. He was very patient with us also. I would definitely recommended anyone who's thinking of getting a new car to go see Sam and he will give you his all. More
by TNTRAN83
Verified CustomerJuly 30, 2018
Great Experience!!! I had a great experience buying a new RAV4 from Metro Toyota and Yacek Nazarczuk. I wasn't sure what car we wanted or new or used. We test drove car I had a great experience buying a new RAV4 from Metro Toyota and Yacek Nazarczuk. I wasn't sure what car we wanted or new or used. We test drove cars for 2 or 3 hours before narrowing down the model of car. There was never any pressure to decide or buy anything. I would highly recommend going to Metro and meeting Yacek! More
by jkaubrey
July 30, 2018
Happy Day! My first car ever purchased. Everything went very smoothly and I left feeling very excited about my new car. Edgar was extremely helpful. Thank you Me My first car ever purchased. Everything went very smoothly and I left feeling very excited about my new car. Edgar was extremely helpful. Thank you Metro Toyota ! More
by sallywmatia
Employees Worked With
Edgar Arevalo
July 30, 2018
Purcasing was smooth and straight forward The only issue would be with learning procedures for operating the electronics. Robert did a great job and time on cruise and others would help. The only issue would be with learning procedures for operating the electronics. Robert did a great job and time on cruise and others would help. More
by MEALMILLER
July 30, 2018
Professional service every time I've been coming to Metro Toyota for many years and have yet to be disappointed with any one in sales or service. Keep up the good work! I've been coming to Metro Toyota for many years and have yet to be disappointed with any one in sales or service. Keep up the good work! More
by TWO2MSINAL
Employees Worked With
July 30, 2018
Metro Toyota Rocks I went in to return my 2015 Corolla I was leasing and replaced it with a 2018 Rav 4. Everybody I talked to was super pleasant (you can tell when someo I went in to return my 2015 Corolla I was leasing and replaced it with a 2018 Rav 4. Everybody I talked to was super pleasant (you can tell when someone is legitimately happy to be at work and they clearly were), and I drove off the dealership in no time at all with an awesome new lease. 5 Star Service, 5 Star Prices, 5 Star Everything! I’ll be a customer for life More
by NICK.T.NOVAK
July 30, 2018
2018 Prius Very happy with the experience. We appreciated the quickness of the transaction. Everything went smoothly and we were on our way. Everyone at the de Very happy with the experience. We appreciated the quickness of the transaction. Everything went smoothly and we were on our way. Everyone at the dealership was easy to work with. More
by Emily4309
Employees Worked With
Elivelisse Delgado
July 30, 2018
Easy, pleasant leasing experience When it came time to upgrade from my 2006 Corolla, I went to Metro Toyota because they treated me so well in the past The sales agent was friendly and When it came time to upgrade from my 2006 Corolla, I went to Metro Toyota because they treated me so well in the past The sales agent was friendly and relaxed and not at all pressuring. Instead he simply worked with me to nail down what I wanted at the price I was comfortable with. They gave me a good deal on my 06 trade-in. Little touches like polishing the new car, filling the gas tank, and setting up maintenance service (free for the first two years) were greatly appreciated. I expect to keep going back in the future, even though there are plenty of other dealers much closer to home. More
by KSPONSLER54
Employees Worked With
Other Employees :
I can’t remember the name of the finance guy (sorry), but he was friendly and efficient. Offered the usual line of “extras” but didn’t press them.
July 27, 2018
New car purchase and car service experience Salesman very patient and accommodating. Just curious, my email appointment was with General manager Chad and he did not bother to acknowledge himself Salesman very patient and accommodating. Just curious, my email appointment was with General manager Chad and he did not bother to acknowledge himself when I arrived. Just shuffled salesman my way! Kind of a none welcoming approach to a good customer . More
by RFSEMS
