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Victory Toyota of Brook Park
Brook Park, OH
7,558 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,558 reviews
July 24, 2018
Excellent I have been purchasing vehicles from this dealership since 2006. Great experience every time. I had an issue from an outside service department that i I have been purchasing vehicles from this dealership since 2006. Great experience every time. I had an issue from an outside service department that indicated I had a wheel bearing issue. It was actually cut tread on a tire. Metro Toyota did the right thing & I purchased new tires. I will never use that outside vendor again. More
by MarkyMark
Employees Worked With
July 24, 2018
Friendly and fair Nice people, they seemed to be trustworthy, and great product. Good experience all around. Jim Greenfield was recommended by Sam Bell of The Lusty W Nice people, they seemed to be trustworthy, and great product. Good experience all around. Jim Greenfield was recommended by Sam Bell of The Lusty Wrench in Cleveland Heights. More
by Juli
July 24, 2018
thanks very helpful, honest, and efficient I would like to thank all involved. Made a difficult situation more than tolerable with expertise and consideratio very helpful, honest, and efficient I would like to thank all involved. Made a difficult situation more than tolerable with expertise and consideration. Thank you More
by wdmarksod
Verified CustomerEmployees Worked With
Other Employees :
Maggie Colan, Stephanie Talbot, Devin Rupert, Sarah Byrne
July 24, 2018
My issue was not resolved I came in with a tire issue that I had brought in previously and nothing was done once again not happy with Toyota. The tire is not the issue it is so I came in with a tire issue that I had brought in previously and nothing was done once again not happy with Toyota. The tire is not the issue it is something that is causing the tires to wear/cup. More
by PORTERD27
Employees Worked With
Jim Daley
July 24, 2018
Another great sale from Cap We’ve gone to Gary twice in the past two years. He’s perfect for families in need of a good reliable car for college age kids. I always feel in good h We’ve gone to Gary twice in the past two years. He’s perfect for families in need of a good reliable car for college age kids. I always feel in good hands and find a car at a decent price. More
by Shopper1970
Employees Worked With
Gary "CAP" Capper
July 24, 2018
Great customer service Kosta and Barry are my go to guys. I truly appreciate their time and patience assisting my mother with our new car purchase... I also respect them for Kosta and Barry are my go to guys. I truly appreciate their time and patience assisting my mother with our new car purchase... I also respect them for NOT wasting my time trying to nickel and dime our purchase price. More
by CLEVEPOLICE697
July 24, 2018
Great experience Metro Toyota is a very good place to look for a new or used vehicle. They have a huge selection. The staff is always friendly and sincere. They are no Metro Toyota is a very good place to look for a new or used vehicle. They have a huge selection. The staff is always friendly and sincere. They are not pushy or desperate like some other dealerships. This was the third vehicle we purchased from them. We will definitely be back again. Ken is a awesome representative for Metro I hope he will be there for our future purchases. More
by CHRYSMOROSKY01
July 23, 2018
But, they still have problems Overall, this is a good place to do business. But this year has been difficult. Headlights kept burning out, (Toyota's fault); bought 4 new tires and Overall, this is a good place to do business. But this year has been difficult. Headlights kept burning out, (Toyota's fault); bought 4 new tires and have to return one because it was bad; four times I have had to come in because of a strange noise under the hood of car only to be told that I needed two wheel bearings replaced- which didn't solve the original strange noise problem. This is more than frustrating. Mgt. did comp me a rental car, twice, but within one month I've spent over $2100 and there is still something wrong with my car. I drive 400 miles a week and can't afford to have my car break down on a highway. More
by Kate Thomas
July 23, 2018
Consistent Good Service. Sales Division is good, too. Consistent Good Service on 2 years of Toyota Care. Techs careful and informative. Our buying experience was excellent, too. Sales was very sensitive t Consistent Good Service on 2 years of Toyota Care. Techs careful and informative. Our buying experience was excellent, too. Sales was very sensitive to our preferences More
by gert
July 23, 2018
Problem resolved quickly. (5 minutes) I took my 2018 Avalon to the dealer since the Lane Departure Warning lights in the mirror were not working. This was the second time I went to the de I took my 2018 Avalon to the dealer since the Lane Departure Warning lights in the mirror were not working. This was the second time I went to the dealer for the same problem and the first time they could not find a problem. When I left the dealership the first time I was advised if they stopped working again please return without an appointment and I would be handled promptly. I did return and without waiting the same mechanic who work on the car previously was paged to come to the write up desk. He got there shortly and was going to test drive car. I asked if I could go with him and he agreed. As soon as we got into the car he started it and pushed a button next to the trunk release. The lights in the mirror lite up. I am sure it was an OPERATOR PROBLEM (MINE) although the mechanic indicated I might have bumped it with my knee. I don't think so. Rather, I think I TURNED IT OFF when I tried to push the trunk release button without looking. If it happens again I know how to fix it! More
by Bill
Employees Worked With
Chris??, Maggie Colan
