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Victory Toyota of Brook Park
Brook Park, OH
7,552 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,552 reviews
July 04, 2018
Great! Live Metro Toyota- it’s our 10th Toyota! Schneider is a fine person and his sons are so sweet! Love Patrick and all others involved.#family Live Metro Toyota- it’s our 10th Toyota! Schneider is a fine person and his sons are so sweet! Love Patrick and all others involved.#family More
by MANDMNEMETH
Verified Customer
July 04, 2018
New brakes, spark plugs, invertant coolant, serpentine belt 2007 Prius 103k miles, bought at Metro. I was surprised to hear that I needed new brakes($497), after having them checked by a local, trusted servi 2007 Prius 103k miles, bought at Metro. I was surprised to hear that I needed new brakes($497), after having them checked by a local, trusted service station just one week ago. When Stephanie called to say they were bad, and that the pads weren't making good contact with the rusty rotors, I asked her to keep the old rotors (so I could take them back to this local (trusted?) service station). When I picked up the car (~ 3:15 pm) I again asked if the old rotors were left in the trunk of my car. She asked another man, who said they were in my car. My problem? When I got home in Independence, no rotors. Ok, maybe simply an oversight, but I do not have a good sense of trust from this experience at Metro Toyota. Otherwise, things were done quickly. I was content with Stephanie explaining all the details to me, as she relayed the mechanical information from the shop. But, I'm left with a bad feeling. I don't like to recommend my families' business to a dealership when I'm not sure they are honest. Were NEW spark plugs put in or did they just say they did the work? Change the coolant/invertant? New Serpentine belt installed? My recommendation to you is to always offer the old part(s) to the customer, so they can see the condition of the old part(s) and that the work was done. This, I would trust. More
by saffron755
Employees Worked With
Stephanie Talbot
July 04, 2018
Perfect RAV4 Purchase We knew what we wanted when we walked into Metro Toyota. Chris Ollar found the RAV4, and helped us through the experience with ease and with perfect e We knew what we wanted when we walked into Metro Toyota. Chris Ollar found the RAV4, and helped us through the experience with ease and with perfect explanations. What a wonderful personality he has! :) More
by lemans71
July 03, 2018
Knowledgeable, Friendly, people Had a great car buying experience. Sales person was knowledgeable and very helpful in getting us the best deal. He also spent a great deal of time w Had a great car buying experience. Sales person was knowledgeable and very helpful in getting us the best deal. He also spent a great deal of time with us going over the car and teaching us its features after the sale. More
by New Customer
July 03, 2018
Frame undercoating At my last service for an oil change on my 2008 Toyota Tacoma I was told there was a warranty recall to undercoat the frame. They needed the truck for At my last service for an oil change on my 2008 Toyota Tacoma I was told there was a warranty recall to undercoat the frame. They needed the truck for three days for this service so I scheduled an appointment for a time when we were going out of town. I brought the truck in for service the day before we left the country. When we returned I found out that this service had already been performed over a year ago at Metro Toyota. I remembered having the truck serviced for a frame recall but I didn’t remember what was done. There was no charge for the service but I wish they would have realized this before I brought the truck in and saved us both a lot of time. Also at my last visit when I brought the truck in for for the oil change I noticed on the way home that the ‘maintenance requred’ light was still on and so I had to return to the dealer to have it reset. More
by james.chmielewski
Employees Worked With
July 03, 2018
Great service department employees I worked in heavy duty truck leasing for 40 years and know employees make the operation a success. Metro Toyota has the best service writers and mecha I worked in heavy duty truck leasing for 40 years and know employees make the operation a success. Metro Toyota has the best service writers and mechanics I've seen in any dealership. I trust them 100%,they don't try to sell you services you don't need. More
by thomasflash
July 03, 2018
Mileage checkup Was able to easily register on line for scheduling appointment. Was quickly received and taken care of when I arrived at the service center. Check out Was able to easily register on line for scheduling appointment. Was quickly received and taken care of when I arrived at the service center. Check out quick and smooth reviewed results of checkup. More
by b29spann
Employees Worked With
July 03, 2018
99% good I paid in full 13,000 + on a used Toyota corolla se, traded in my Tacoma, and have been a faithful customer for years, my father , mother Ann Morley I paid in full 13,000 + on a used Toyota corolla se, traded in my Tacoma, and have been a faithful customer for years, my father , mother Ann Morley and Ken Morley all bought cars at Metro. I am 67 years old retired Cleveland Police Officer, every thing was going Ok until the Manager had me sign over my title and write the checks. This person must think he's a big shot as he talked down to me, like I was a kid, his people skills need to be addressed. He acted like he was doing me a favor, and I just paid in full for my used vehicle. I am happy with the car but how many people pay in full for a car? not many. He did explain my free oil changes and tire rotation , still I think I should have been treated with respect.. More
by lilpete971
Employees Worked With
July 03, 2018
Awesome sales experience Ken Konopka was very friendly, informative, and helpful with the process of buying a new car. I would highly recommend him to other potential buyers. Ken Konopka was very friendly, informative, and helpful with the process of buying a new car. I would highly recommend him to other potential buyers. More
by Kjmooren
July 03, 2018
Excellent experience Pat Brink was very helpful in our decision to purchase a new 2018 corolla. He was patient, thorough, and explained everything in detail. Barry Greenfi Pat Brink was very helpful in our decision to purchase a new 2018 corolla. He was patient, thorough, and explained everything in detail. Barry Greenfield was also very helpful in the sale of the car to us. Pat and Barry were able to facilitate a dealer trade to allow me to get the Corolla XLE in the color that I wanted, and when it came back to Metro Toyota with a scratch, they offered to have it painted over for free. Jeremy McClish helped us with the financial aspects of the purchase and was also very knowledgeable and thorough. Overall great car buying experience! More
by AmandaE17
