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Victory Toyota of Brook Park
Brook Park, OH
7,560 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair.
We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly.
Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd
At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well.
We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 7,560 reviews
June 22, 2018
Purchased 2015 CPO Highlander I would say I had the most pleasant car purchasing experience working with Gary Capper and Jim Campo. Gary was very efficient at explaining the cars s I would say I had the most pleasant car purchasing experience working with Gary Capper and Jim Campo. Gary was very efficient at explaining the cars systems prior to the test drive. During the purchase process my husband and I never felt any pressure and all our questions were answered to our satisfaction. I would not have any reservations dealing with these individuals again. More
by Coleenl
Verified CustomerEmployees Worked With
Gary "CAP" Capper, Jim Campo
June 22, 2018
Quick repair The service department was friendly and helpful in replacing the heat shield on my 2009 Matrix. I have always had my car serviced there and never any The service department was friendly and helpful in replacing the heat shield on my 2009 Matrix. I have always had my car serviced there and never any problems with my car. More
by crsews
Employees Worked With
June 22, 2018
Positive & Professional Dan Schneider Sales Manager/Part Owner Metro Toyota 13775 Brook Park Road Brook Park, OH 44142 Dear Dan, In the past 38 years, I have bought Dan Schneider Sales Manager/Part Owner Metro Toyota 13775 Brook Park Road Brook Park, OH 44142 Dear Dan, In the past 38 years, I have bought at least 17 vehicles and in that same time frame, I have held professional sales positions from entry level sales to VP of Sales. Ninety-nine percent of those purchases from that “filter” was the most miserable experience a consumer could ever experience. I hate buying cars for that reason and it is perhaps one of the reasons I hold onto my cars for so long. You and Mike Ferrett reside in the 1%. Thank you for a pleasant experience in the purchase of my 2015 Avalon! I would also like to commend Mike to you. He is a true professional who “owned” my experience from the moment I walked into the showroom. My schedule is very tight this week and he went above and beyond, first to hold the vehicle, so I could look at it, and in every aspect thereafter, to assure my complete satisfaction. His willingness to drive me to the airport on Friday so that I could leave the Avalon for some post-sale detailing (caused by my schedule this week) goes above and beyond. He represents your dealership and a much-maligned profession very well. Sincerely, David L. Huller More
by DHULLER
June 22, 2018
Hassle free experience I had a great experience at Metro Toyota. I felt like my happiness and needs were the most important things in the world. Aaron and Jim were incredibl I had a great experience at Metro Toyota. I felt like my happiness and needs were the most important things in the world. Aaron and Jim were incredibly patient and kind. I am looking forward to doing business with Metro Toyota again. More
by ElizabethL
June 22, 2018
Diagnose Check Recharging System alert At time of the service appointment, the service dept efficiently processed my checking and due to the nature of the problem, arranged a short term ren At time of the service appointment, the service dept efficiently processed my checking and due to the nature of the problem, arranged a short term rental. They subsequently called me back with their resolution and also proactively replaced a failed tail light. When I returned to the dealership, I received a friendly greeting and the service agent fully explained the problem. I was surprised to have the car washed and the total cost of the service/rental was at no cost. Much thanks to Scott and the Service team. More
by JJANOWITZ
June 22, 2018
New Lease experience was excellence! Excellent customer service. Great selection. Overall, a wonderful care buying experience! We will definitely be back! Tony and Chad went above and bey Excellent customer service. Great selection. Overall, a wonderful care buying experience! We will definitely be back! Tony and Chad went above and beyond. Chad helped us keep the lease affordable and Tony had a tremendous amount of knowledge. More
by APREKLER
June 22, 2018
Replace exhaust pipe Always a great experience when I need my van repaired. Very nice staff and very accommodating and informative. I would definitely recommend to anyone Always a great experience when I need my van repaired. Very nice staff and very accommodating and informative. I would definitely recommend to anyone who asks More
by melaniefornari
June 22, 2018
Continued excellence This is my 4th vehicle leased from Metro Toyota and the customer service and ease of the experience keeps me coming back! Friendly staff, clean space This is my 4th vehicle leased from Metro Toyota and the customer service and ease of the experience keeps me coming back! Friendly staff, clean space and nice waiting area in the service department! More
by Heather
Employees Worked With
Jeff Scharbach
June 22, 2018
Poor Customer Service After recently leasing my 2nd car from Metro, I received a $1,000 bill from Toyota Financial Services for wear and tear on the first car I leased. At After recently leasing my 2nd car from Metro, I received a $1,000 bill from Toyota Financial Services for wear and tear on the first car I leased. At no time during the negotiations process was it brought to my attention that Metro did not inspect the car. Furthermore, after speaking with the salesperson after receiving the bill, he stated I could have arranged for a pre-inspection at my home. This would have been nice to know as I would have purchased the care out of my lease or had the repairs done myself. He also mentioned that they state that an inspection would take place on the car I was turning in...this did not occur. During the negotiating process, I told the salesperson that I had some dings on the car and he said that's normal wear and tear. After verifying the odometer, he did not tell me that the car looked like it could incur some charges. This would have been the right thing to do. It seems to me that Metro is more interested in closing a deal than extending some common courtesy and customer service to its customers. So now I'm out $1,000 because nobody at Metro wanted to be upfront with me before I signed papers. Thanks a lot Metro and Toyota, I won't be recommending either of you again. More
by TOYLeaseGuy
Employees Worked With
Jeff Scharbach
June 22, 2018
This visit took care of my issue. I had been hearing a dronning sound when I drove my car. Made an appointment earlier and was told it was my tires. This visit the tech really looked i I had been hearing a dronning sound when I drove my car. Made an appointment earlier and was told it was my tires. This visit the tech really looked into it and found that my front right wheel bearing was in need of replacement. Fixed and drove home without the noise. I always have good service but sometimes it takes a couple of visits to solve the issue. More
by janatt_1
