Victory Toyota of Brook Park

very efficient and friendly Very efficient and friendly greeting. Staff met me, and directed me to the proper people. The underwriter was efficient and friendly, also. It was a Very efficient and friendly greeting. Staff met me, and directed me to the proper people. The underwriter was efficient and friendly, also. It was a pleasant experience. More

Excellent Response to a Stressful Situation for a Customer I had a completely severed tailpipe at the muffler. The muffler was hanging by one screw. The Service Rep told me that the cost estimate to repair it I had a completely severed tailpipe at the muffler. The muffler was hanging by one screw. The Service Rep told me that the cost estimate to repair it would be $1500. But he told me of a muffler shop nearby that could weld the break for much less. I took his advice and was very satisfied with the repairs done. I of course would have sought out a muffler repair shop to make the necessary repairs and I told the Metro Service Rep this. I have been coming to Metro Toyota and been taken care of by this Service Rep for over 20. Your Service Rep had the initiative, interest and knowledge necessary to refer me to a reputable repair shop to whom he had referred others and he knew I would receive the needed repairs at a reasonable cost. He is to be highly commended for this effort. More

Great service I didn’t have an appointment;however I was taken care of in a timely manner at a reasonable price.i would recomend Metro highly. I didn’t have an appointment;however I was taken care of in a timely manner at a reasonable price.i would recomend Metro highly. More

Another new lease for an outstanding Corolla Toyota product! I have given this 5 star Excellent rating because this will be my third lease with Metro Toyota for a Corolla product, which I have had excellent use I have given this 5 star Excellent rating because this will be my third lease with Metro Toyota for a Corolla product, which I have had excellent use and wonderful service for these products! I have owned a Corolla at first, and that Corolla met my needs with outstanding performance. When I leased my next Corolla from Metro Toyota, I received excellent service, and had the privilege to meet with caring service technicians and informative customer service. This latest lease was easily arranged and I was provided with customer friendly service and outstanding considerations for my experience with Metro Toyota. The customer representatives, service, and dealers bent over backwards to meet my needs and my requirements with consideration, respect, and speed of delivery for all customer questions I had. I told my family how considerate they are for the needs I had, which were different due to my busy schedules and the long hours I work. More

Purchased a new rav 4. Great service! Great service. I purchased a new rav 4. This dealership has a small business feel and very easy to talk to. Yacek was very patient and answered all my Great service. I purchased a new rav 4. This dealership has a small business feel and very easy to talk to. Yacek was very patient and answered all my questions. I met the owner who is very easy to talk to and introduces himself to many clients :) overall great and smooth experience! More

Courteous and professional From arrival to departure each employee was courteous and prosaic all. Wait time was kept at a minimum for a basic express visit for maintenance issue From arrival to departure each employee was courteous and prosaic all. Wait time was kept at a minimum for a basic express visit for maintenance issue. More

Repeat Customer Excellent, professional, customer focused dealership. Everybody that I dealt with was friendly, courteous, professional and provided excellent custome Excellent, professional, customer focused dealership. Everybody that I dealt with was friendly, courteous, professional and provided excellent customer service. I highly recommend Metro Toyota. I am and intend to be a repeat customer. More

Nice group of people Every time i get my check up there the group is great. They make it a real pleasure to bring your car in from Scott and Holly to all the service peo Every time i get my check up there the group is great. They make it a real pleasure to bring your car in from Scott and Holly to all the service people i dont see. They have a nce lounge area and small snacks and coffee or tea. They also wash my car when they are done. More

my third Metro purchase This is my third vehicle purchase through Metro Toyota. They are always helpful, and professional. Ken Konopka was a huge help in getting me the veh This is my third vehicle purchase through Metro Toyota. They are always helpful, and professional. Ken Konopka was a huge help in getting me the vehicle I wanted and making sure I was happy. Ken was able to answer most of the questions I asked and if he didn't have an answer he found me someone who did. I'll buy my next vehicle at Metro, but hopefully not for many years! More

Our experience was a very non-stressful one! We enjoyed our car buying experience at Metro Toyota. We were very happy to meet and deal with Anastasia. She was very welcoming and extremely helpf We enjoyed our car buying experience at Metro Toyota. We were very happy to meet and deal with Anastasia. She was very welcoming and extremely helpful in assisting us with our choice of car to lease. We did not feel pressured and we were not put into a situation that was uncomfortable for us. The financial part of the process was quick and easy. We love our new car and would gladly recommend Metro Toyota, and specifically Anastasia, to our family and friends. Thank you for everything! Bill & Terry More