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Victory Toyota of Brook Park

Brook Park, OH

4.8
7,553 Reviews
Victory Toyota of Brook Park, Ohio is New and Used Toyota Car Dealership Serving Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick that has been a family-owned and operated store for over 50 years and is committed to excellence in sales, service, parts, and accident repair. We strive to provide outstanding professional service in all areas of our auto dealership. We are proud to present new Toyota models in Brook Park, and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for a particularly equipped Camry, Highlander, Prius, Avalon, or Tacoma? We will do everything it takes to get you that model equipped with the features you desire. If you are in the market for a used car, look no further! At Victory Toyota of Brook Park, we stock a large amount of high quality used cars to serve the greater Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick regions. We are proud to have certified and pre-owned vehicles ready for you to test drive today. We will also help with auto loans and leases. Our Toyota service and auto repair and Toyota parts and accessories departments can help get you back on the road quickly. Please visit Victory Toyota of Brook Park! We are located a short distance from Cleveland, Parma, North Olmsted, Cleveland Heights, & Brunswick at 13775 Brook Park Road, and let us show you all of the Toyota services we offer. Our Used Car Showroom is next door at 13813 Brook Park Rd At Victory Toyota of Brook Park Service, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top-tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence. We are proud of our customer service and strive to make sure everyone's experience with us is a positive one and that you get the attention that you deserve as well as the most value for your money. We offer one of the largest inventories of Genuine Toyota Parts available in the country. So in the event that we do not have what you are looking for, we are able to quickly and easily obtain it for you. We stock a wide range of body and mechanical parts, as well as accessories and maintenance items. If that is not enough, we also stock some hard-to-find and regional parts and accessories as well. We also offer fast shipping so you have your parts right away. Have a question about what to order? Do you need some information before you make a purchase? We are here for you. You do not have to be ready to make a purchase to ask us a question. Just call or email us. If you need the right parts right now then Victory Toyota of Brook Park Parts is your parts department.
Contact Dealership

13775 Brookpark Road

Brook Park, OH

44142

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Showing 7,553 reviews

April 14, 2023

I love this dealership. It’s the only place I come to get my car serviced. The staff and all of the personnel are knowledgeable, friendly, attentive, and very professional. More

by acafarella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for the five star review! We are happy to hear about your great experience with us here at Metro Toyota.

April 14, 2023

Metro toyata has been very professional and timely in the work that that they have done on my vehicle. More

by Byronchavers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Victory Toyota of Brook Park responded

Byron, Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 14, 2023

A bit pricey but very thorough service, they go over the entire vehicle. Would use again More

by SAFRAN1201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Victory Toyota of Brook Park responded

Your safety is a priority for us and we want to make sure that get the service you pay for. Thank you for the great review and please let us know if there is anything else we can help you with. Safe travels!

April 14, 2023

Entire Metro team was phenomenal starting with Tony and Chad and finishing with Ryan Schneider! More

by MICHAEL6477
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well. Tony works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

April 14, 2023

Service was very professional and quick. My oil change was done in less time than I expected although there are other dealerships closer to me. I prefer Metro More

by jsimoncpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for the five star review! We are happy to hear about your great experience with us here at Metro Toyota.

April 14, 2023

Customer service was great, overall had a good experience with my first truck buying experience. More

by SETH.M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Ferrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Jelleson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dawn Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2023 -

Victory Toyota of Brook Park responded

Seth, Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

April 14, 2023

professional, low pressure, gave me time to think and process info.overall very happy with the experience. More

by lancasterray90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Ibrahim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo
Apr 22, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business, It wonderful to hear that you were treated so well. Sam works very hard to give you that 5 STAR experience and it shows. Please let us know if there is something else we can help you with. Safe travels on the road ahead!

April 13, 2023

The service writer was very helpful and understanding to what I needed and knowledgeable on how long it would take and I received a a call the next day the part came in and scheduled an appointment when it More

by Josephine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for the five star review! We are happy to hear about your great experience with us here at Metro Toyota.

April 13, 2023

Romona is a pleasure to work with. We have bought cars from her twice now. More

by bspencer000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2023 -

Victory Toyota of Brook Park responded

Thank you for the business. We are happy to hear that you had a 5 star experience. Ramona will be happy to help you if you should need anything else. We'll look for you in service with your complimentary Toyota Care maintenance program.

April 13, 2023

Billed for work not completed! Not communicated at time of completion. Lost faith in your service department. I have other options for Toyota service closer to my house. More

by TKREJCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominic Theodore
4.0
This rating includes all reviews, with more weight given to recent reviews.
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