Back

Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

Sort by
April 18, 2019

Well executed work and timely My newly purchased preowned certified '17 Rav4 Limited was scheduled for body side moldings. all was done well and I am pleased. There were some scuff More

by KENURBANEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy McClish
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ferrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2019 -

Victory Toyota of Brook Park responded

Thank you for your kind review! We appreciate your feedback and we are delighted you are happy with your RAV4. Thank you again for choosing Metro Toyota, you're the best!

April 15, 2019

Excellent service experience! Staff was friendly. Service was fast. Cost of repair was reasonable and they were able to match a coupon from another dealer. Will definitely return a More

by Adam. K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2019 -

Victory Toyota of Brook Park responded

Thank you for your excellent, 5-star review! We love our Service Department and we are happy you do too!! Please let us know when you are ready for your new Toyota, we would be honored to help you. You're the best!

April 13, 2019

Good customer service Came in for a simple tire rotation and it was discovered that my brakes were in the caution area and would need to be replaced soon,. Maggie gave us a More

by chillybreeze25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
Apr 13, 2019 -

Victory Toyota of Brook Park responded

Thank you for your kind words for Maggie and our Dealership! We appreciate your feedback.

April 11, 2019

Quality service Scott is always helpful, kind and feels like a family member. He calls with updates and let's me know exactly what my choices are during the service. More

by cachatsporty16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2019 -

Victory Toyota of Brook Park responded

WOW! Thanks for your outstanding review! Scott is great and we're glad you think so too. We appreciate you!

April 11, 2019

Metro Toyota - Great People, Great Service, Great Prices In the past I dreaded going to a service center for my car repairs. But Metro Toyota is different. They are efficient, the facilities are spotless, More

by PETERJ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Proctor, Stephanie Talbot, Sarah Byrne, Jake Donnelly
Apr 12, 2019 -

Victory Toyota of Brook Park responded

Thank you for your kind words for our Service Department! We appreciate your 5-stars and for sharing all that Metro love. You've made our day!

April 11, 2019

Maintenance on after routine maintenance service performed All the items listed on the routine maintence check list we’re not addressed, especially the rountine maintence light being on after the service was More

by MSQUINCI07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Maggie Colan
April 10, 2019

Professional and Friendly Never have I ever had a better experience with servicing of a vehicle I’ve owned in my lifetime. From a Sales and Service relationship, these guys ha More

by drewman2u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Byrne
Apr 13, 2019 -

Victory Toyota of Brook Park responded

Thank you for your awesome review and the 5-stars. We appreciate your feedback and all that Metro love! Thanks for being a part of our family! You're the best!

April 09, 2019

Oil light was on. The gas cap wasn't on correctly and caused this problem. Would have liked to have known that could have been what was causing the oil lamp to stay on More

by LJM650
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sarah Byrne
Apr 09, 2019 -

Victory Toyota of Brook Park responded

Thank you for your feedback.

April 08, 2019

Safety and Quality Calling to make appointment is very difficult and needs much improvement. It took me three days to connect to a person. The promised call back was 24 More

by rasebes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Colan
April 07, 2019

Quick Turn Around Once again, Metro exceeded my expectations. A shout out to Dominic for fast, courteous service! I know I can always count on your team to deliver qu More

by CINDIDWHITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2019 -

Victory Toyota of Brook Park responded

Thank you for your awesome review! Dominic is great and we appreciate your "shout out"! A big shout out to you for choosing Metro Toyota again and again! You're the best!

...
128
...