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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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October 25, 2018

30,000 mile maintance Took 35 minutes longer then they said it would take, but other tan that everything was fine. Staff was nice, coffee hot, service area clean and report More

by SMROLLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Byrne
Oct 31, 2018 -

Victory Toyota of Brook Park responded

Thank you for your feedback. We appreciate you!

October 24, 2018

Toyota Sienna service oil change and tire rotation. Had a nice visit and comfortable surroundings waiting to have my vehicle serviced. Very nice and pleasant atmosphere. Friendly service employees and More

by MDZHAZMAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2018 -

Victory Toyota of Brook Park responded

Thank you for the 5-star Service Department review! We appreciate your feedback.

October 23, 2018

Great fish tank The service dept is super nice easy in easy out. my salesman moved on he was the best I have ever worked with very knowledgeble and full of laughs! More

by michael C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Shillinger
Oct 24, 2018 -

Victory Toyota of Brook Park responded

Thank you Michael C.! We appreciate your kind review and for sharing your experience.

October 22, 2018

Dominic Theodore Dominic is a true asset to your organization. He is very professional and makes sure that all his customers are taken care of. He really understands t More

by falcon1hws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2018 -

Victory Toyota of Brook Park responded

WOW!!! Thank you so much for the outstanding review! Dom is definitely an asset and we appreciate you sharing your experience! Thank you again! You are awesome!

October 22, 2018

scheduled maintanence I was serviced quickly, on time with no delays. I had to report to work and they provided a shuttle to and from in a timely manner also. More

by b29spann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2018 -

Victory Toyota of Brook Park responded

Thank you for your nice Service Department review! We love your feedback and the 5-stars. Thank you again for choosing Metro Toyota!

October 20, 2018

the service was very good. Everyone was very nice and professional to deal with. I had the opportunity to look at the new models. the waiting area is clean and very accommodatin More

by BKOV1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Konopka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Byrne
Oct 20, 2018 -

Victory Toyota of Brook Park responded

Thank you for your great review! We appreciate you taking the time to share your experience!

October 19, 2018

Excellent service Very satisfied, as always, with service at metro toyota. We have both of cars purchased and cared for by metro toyota. Thank you and keep up the good More

by LEE5200
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Oct 19, 2018 -

Victory Toyota of Brook Park responded

Thank you Lee5200! We appreciate your excellent review for both Sales and Service! You're the best! Thanks again.

October 19, 2018

Helpful, quick, convenient 130,000 mile check up, oil change, starting to look at changing spark plugs, fluids, etc. Service folks helped with the decision making in an extreme More

by doug_matthews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2018 -

Victory Toyota of Brook Park responded

Thank you for your outstanding 5-star review! We appreciate your feedback and we are delighted you had a great Service visit! Thanks again!

October 19, 2018

Service Perfect timing,excellent job performance,quality service friendly,good communication,identifying issues and good knowledge of problems solving techni More

by Khar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Greenfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Konopka
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Overman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ferrett
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary "CAP" Capper, Edgar Arevalo, Brad Barbee, Robert Saponari, Billy Delancey
Oct 19, 2018 -

Victory Toyota of Brook Park responded

Thank you for sharing your feedback!

October 19, 2018

Service is Great Mike Hana is very professional & Service Dept is great !!! The waiting area is clean and very accommodating. It makes waiting worthwhile. This is the More

by DWMTMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2018 -

Victory Toyota of Brook Park responded

Thank you for your great Service Department review! We appreciate your kind words and the 5-stars! Thanks for choosing Metro Toyota again and again... you are awesome!

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