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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews
Call Service Center (216) 412-5258

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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January 06, 2023

Best experience. Everyone was very nice and patience. Wouldn’t recommend no one else. Ask for Mike Ferret. Trust me. You’re in great hands. More

by Coophengthao21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Schneider
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ferrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2023 -

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

January 06, 2023

It's been good so far too early to say been there three times only More

by FTAYLOR1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

January 05, 2023

Amazing! !Excellent service love Toyota car My recommendations 100% I do not change it for any More

by Carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 05, 2023

Prompt appt was given for oil change. Took 1 hour & 45 min. Repairs needed were written down with minimal explanation. Air filter change needed & was not offered at the time of oil chang More

by cindywrn3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2023 -

Victory Toyota of Brook Park responded

Sorry for your experience, please reach out to our service manger Chris 216-267-7000

January 05, 2023

I have always had my 2016 Corolla taken care of at metro and have had excellent service. However, this time around the service advisor, Susan, was awful. Definitely will look at other dealerships next time. More

by cernyk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2023 -

Victory Toyota of Brook Park responded

I'm sorry to hear that you had a bad experience, I'd like to hear more about it. Your an important customer and we need to make sure that you are taken care of. Please give me a call. Chris Sullinger, 216-898-2940

January 05, 2023

Did every service needed well, but didn’t do what I asked. I asked to save the old (still ok) wipers for my beater back home. They did not keep them as requested. Very good otherwise. More

by S David S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 05, 2023

I have just started dealing with this dealership but so far they have treated me quite well and always gotten back with me very quickly on service work being done or needing to be done on my vehicle. More

by Pickel.z400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2023 -

Victory Toyota of Brook Park responded

On behalf of all of us at Metro Toyota, we would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience. We look forward to helping you again in the future.

January 05, 2023

Everyone was extremely pleasant. Work was done as requested and was not charged for them to check about the noise it was making. Who wouldn’t love that! More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2023 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

January 05, 2023

People are prompt when arriving, at intake desk, waiting room is pleasant, & car is ready in a timely manner. Only complaint is no car wash More

by FUTTONQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
This was an oil change
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Jan 07, 2023 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. Sometimes with the weather we aren't able to wash the vehicles, if it's too cold out there is a possibility of damage to the vehicles. I'm sorry if that was the case. We hope for an opportunity to work with you again in the future!

January 05, 2023

Parents needed a tire for a camray. Tire was almost 300. Thats seems high.too much More

by Me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
4.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Victory Toyota of Brook Park responded

Your safety is a priority for us and please let us know if there is anything else we can help you with. Safe travels!

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