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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews
Call Service Center (216) 412-5258

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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October 20, 2022

Employees are always courteous, knowledgeable about cars and efficient. It's easy to get a convenient appointment. More

by limeviolet
Recommend Dealer
Yes
Employees Worked With
Can't remember their names, sorry
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

October 20, 2022

Friendly Well organized Nice place to work while you wait for your car Coffee appreciated Arranging maintanance via webpage very convenient Competent More

by jcspils
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Thank you for the feedback about the ease of the online scheduler. It's great to hear that your vehicles was serviced and we got you back on the road with a hot cup of coffee. Please let us know if there is anything else we can help with!

October 20, 2022

Pleased with the service & never have had any issues with any previous service work in the past ! Have recommended Metro Toyota to anyone looking to purchase a Toyota or to have their Toyota serviced ! More

by 2168942629
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Repeat and referral business means so much to us, Thank you! I'm sure that if you need any help Joe will be glad to get it for you. We'll look forward to seeing you next time!

October 20, 2022

Service people were very friendly and courageous. Very nice waiting are but miss your cookies. Will be making another appt to have Cruze control looked at. More

by Linda24292
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure, paperwork at home.
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicle service. We miss the cookies too, but covid has made us try to put out packaged snacks, were happy that we can still do that. Please drive safely and we'll see you again.

October 20, 2022

Professional,Friendly,Caring. Metro Toyota will take care of all your needs.Staff is superb. More

by FA.STOLARSKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ramona Plumlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Lombardo, Craig Budziak
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your wonderful review! We are so glad that our team could provide you with a top-notch experience! It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

Oct 20, 2022 -

Victory Toyota of Brook Park responded

That's great to hear, we love to see our customers happy here at Metro Toyota! Glad everyone gave you a good experience. Thank you for choosing our dealership and for the awesome review. We will see you on your next visit

Oct 20, 2022 -

FA.STOLARSKI responded

My pleasure! See you soon!

October 20, 2022

Prompt and courteous. easy to schedule. Comfortable waiting area. Free hot coffee. Drive car into service bay so no weather to worry about More

by KARIBRUCE86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are glad that Mike's efforts could meet your satisfaction. We hope that you continue to choose us for all of your future automotive needs. Safe travels!

October 20, 2022

Metro let me schedule online and I got in right away. My local dealership schedules me weeks away. Metro is so much more convenient. More

by Kathleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yacek Nazarczuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Hello Kathleen, we appreciate your positive review about your recent experience with us! Our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Oct 20, 2022 -

Kathleen responded

Thank you for being so accessible and friendly!

October 20, 2022

The service was great and all of my concerns were addressed. Joe, the contact person, was helpful. More

by Mina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2022 -

Victory Toyota of Brook Park responded

Mina, Thank you for your feedback, That's great! We're so appreciative that you continue to trust us with your vehicleservice. We agree - Joe is fantastic! We hope to see you again in the future and please enjoy your Toyota!

October 20, 2022

They did a great job with oil change, alignment, tire swap and especially cleaning the inside windshield for me! More

by SONIACOLLANDER
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

We appreciate you taking the time to give us a 5 STAR review. Helping our customers keep their Toyota's running safely is a top goal of ours. Please let us know if there is something else ewe can help you with and please dive safely!

October 20, 2022

Service Department always friendly and efficient - it is the main reason I continue to buy Toyota vehicles. More

by aabel622
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barry Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Greenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anastasia Kaluszyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Theodore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
SUSAN BOTTORF
5.0
This rating includes all reviews, with more weight given to recent reviews.
MIKE BALIS
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 20, 2022 -

Victory Toyota of Brook Park responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that our Team went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

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