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Vision Chrysler Dodge Jeep Ram

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.3
801 Reviews
Vision Chrysler Dodge Jeep Ram of Penfield is part of one of the largest Automotive Groups in Western N.Y. We provide the residents of Rochester, NY and surrounding areas with up to date inventories of new and pre-owned Chrysler, Dodge, Jeep and Ram vehicles. But that isn’t all you’ll find! Our responsive staff can help you with financial matters, service your car, order OEM auto parts and more! We have the knowledge and experience to ensure you quality service. Come visit us today at 920 Panorama Trail S in Rochester, NY or call us at (585)385-5700.
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920 Panorama Trl S

Rochester, NY

14625

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Showing 801 reviews

April 25, 2024

This dealership service department is always professional and quick. Very easy to make appointments online. More

by ljfay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Apr 25, 2024 -

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
April 25, 2024

Service was fine. However we we informed that Vision Jeep will no longer honor our contract of free oil changes that was agreed upon at time of purchase!?!? Somethi More

by BIGJOEFRAT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim D.
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We appreciate your feedback and are eager to better your return experience.

Helpful
April 24, 2024

I always have good service on my car. Nice area to wait. Everything was done in a timely manor. More

by katebarrett748
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

Helpful
April 24, 2024

One of the worse service experiences I have had with any company. The service department never answered the phone or called back. One of the service writers was rude to every person he spoke too. Who ever o More

by patrick.petti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe C.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan P.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We value and appreciate your business, Patrick. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

Helpful
April 24, 2024

Disappointed in the service. Schedule service and typically my vehicle was not looked at on that day. Sometimes multiple days (with no follow-up) until the vehicle is done. No More

by russelllehman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elizabeth L.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dan P.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for bringing this to our attention, Russell. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Helpful
April 24, 2024

The Service Department is always, polite, helpful, professional, and efficient. Mark is extremely helpful and always explains what needs to be serviced in detail. He is a true asset to Vision Dodge. More

by tsnts
Workmanship
Recommend Dealer
Yes
Employees Worked With
Dan P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
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Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

Helpful
April 24, 2024

My wife was very happy for the oil change and tire rotation was done so quickly.thank you for your service Randy More

by FRANCIA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

Helpful
April 23, 2024

B Hooper did an excellent job he didn’t stop until found what was wrong with the car i would recommend him to all my friends. MH More

by merlinehall62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
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Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

Helpful
April 23, 2024

Service person, Larry who assisted me was personable and fast and remembered me from just meeting me once. My vehicle was finished in much less time than Larry originally told me, which was good with me, bu More

by JoePro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry
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Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
April 21, 2024

These guys are great. I never wait long and the service is always great. Nice job More

by robturano4149@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe C.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron K.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth L.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan P.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim D.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt R.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy S.
5.0
This rating includes all reviews, with more weight given to recent reviews.
MATTHEW WILKINS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Pierce
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
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